Lead Veteran Service Assistant

U.S.Vets; Street (MD); On-site; USD 30,000 - 38,000; Full time

Job summary

U.S.Vets is seeking a Lead Veteran Services Assistant to oversee residential services and supervise staff at the March Air Reserve Base facility. This role reports to the Veteran Services Coordinator and collaborates to ensure effective delivery of services for veterans.

The ideal candidate has leadership experience in the non-profit sector, strong communication abilities, and a commitment to a sober, client-centered environment, with basic computer skills and a valid driver’s license.

Qualifications

• 1-year VSC or related program experience required.
• Leadership experience: able to manage 8-10 residential staff.
• Must possess strong communication and interpersonal skills.
• Efficient in a client-centered approach and sober environment.
• Basic computer literacy required.
• Valid driver’s license and ability to meet insurance requirements.
• Energetic, mission-driven, flexible, with non-profit leadership experience (2+ years).

Responsibilities

• Supervise delivery of basic services (shelter, food, hygiene) to veterans at the facility.
• Supervise daily client services and support functions.
• Manage Veterans Service Coordinator staff and develop weekly schedules.
• Provide training and supervision to residential staff.
• De-escalate incidents and file reports to Veterans Service Manager.
• Ensure fluidity of services and maintain supply inventory and meals coordination.
• Implement UA testing to promote a sober environment.
• Oversee safety and emergency procedures; report residential services.
• Submit timely reports on residential services delivered.

Skills

Communication skills

Conflict management

Interpersonal skills

Leadership

Staff management

Client-centered philosophy

Sober environment

Basic computer literacy

Driver's license

Non-profit leadership experience

Education

High School diploma

Job description

Lead Veteran Service Assistant

Job Level: Experienced Job Location: 15105 6TH STREET - March Aire Reserve Base, CA 92518 Position Type: Full Time Education Level: High School Salary Range: $21.78 - $27.23 Hourly Job Shift: Any Job Category: Admin - Clerical

The Lead Veteran Services Assistant reports directly to the Veteran Services Coordinator. This position directly supervises the Veterans Services Assistant staff and works collaboratively with the Veterans Service Coordinator to ensure effective delivery of residential services. This position is assigned responsibility for daily implementation of the day-to-day basic residential services.

FLSA Classification: Non-Exempt

Responsibilities

• Supervise the delivery of basic services (shelter, food, hygiene) to veterans served at the facility. Supervises the mail/postage process at the facility
• Supervises and organizes daily client services and support functions
• Supervise and manages the Veterans Service Coordinator staff
• Develops weekly staff schedule for resident staff with Veterans Service Coordinator
• Provide support, one-one training and supervision to residential staff
• Responsible for preventing or de-escalating/defusing any verbal/physical altercations at facility including submitting written report to Veterans Service Manager concerning these events
• Responsible for implementing and making necessary provisions for the fluidity of services
• Conveying needs to Veterans Service Coordinator to maintain supply inventory of supplies and meals coordination
• Responsible for implementing UA testing to promote a sober environment
• Responsible for implementation and supervision of all safety and emergency procedures
• Responsible for ensuring the accurate tracking and reporting of all residential services delivered at the facility and ensuring timely submission of these reports
• Performs other duties as required

Qualifications Requirements

• Good communication, conflict management and interpersonal skills.
• 1-year VSC or related program experience required
• Proven leader with ability to manage 8 to 10 residential staff
• Must be efficient in client-centered philosophy and skilled in creating and implementing a sober environment
• Basic computer literacy
• Valid driver’s license required. Must meet company insurance requirements and complete a provided driver training course
• Must be energetic, dedicated to the mission and flexible
• Must have at least two years of leadership experience in the non-profit industry