Lead UX Research & Insights for Digital Commerce

FREEMAN; Dallas (TX); Hybrid; USD 100,000 - 144,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Salary range is $100,000–$143,700 per年

Annual bonus up to 5% of base salary

Job summary

The Freeman Company is seeking an User Experience Research Manager to steer customer insights that prioritize high-impact solutions across the exhibitor journey. This role partners with product, UX design, marketing, and merchandising to improve end-to-end digital experiences for live events.

The position sits in the Commerce product management team and supports a hybrid schedule, with in-office days and locations including Chicago, Dallas, and Las Vegas.

Qualifications

• 5-8 years of UX research experience end-to-end.
• Portfolio showing how research influenced product decisions.
• Experience in enterprise digital products and cross-functional collaboration.

Responsibilities

• Plan, conduct, and synthesize UX research across journeys for live events.
• Partner with product and design to translate findings into actionable recommendations.
• Moderate sessions, develop study materials, and prototypes as needed.
• Lead research for a cross-functional team and embed into discovery and delivery.
• Define KPIs and measurement plans for new features and post-release outcomes.
• Present insights to executives with clear storytelling.
• Establish UXR best practices and manage research tools and vendors.
• Mentor junior researchers and collaborate with analytics and QA.

Skills

UX research

Cross-functional collaboration

Analytical thinking

Education

Bachelor’s degree in Human-Computer Interaction or related field

Tools

UserTesting

Qualtrics

Dovetail

Figma

Adobe Analytics

GA4

Jira

Confluence

Job description

The Freeman Company is seeking an User Experience Research Manager to steer customer insights that prioritize high-impact solutions across the exhibitor journey. This role partners with product, UX design, marketing, and merchandising to improve end-to-end digital experiences for live events.

The position sits in the Commerce product management team and supports a hybrid schedule, with in-office days and locations including Chicago, Dallas, and Las Vegas.