Senior UX Research Manager — Hybrid, Data-Driven Commerce

FREEMAN; Chicago (IL); Hybrid; USD 100.000 - 144.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Annual bonus up to 5%

Zusammenfassung

The Freeman Company is building a consumer‑grade digital shopping experience for trade show exhibitors. The User Experience Research Manager will lead qualitative and quantitative studies, partner with product, UX design, marketing, and merchandising, and connect online insights to the show floor experience.

This role, within the Commerce product management team, supports a hybrid schedule with 1–2 days in office weekly. Locations include Chicago, Dallas, and Las Vegas.

Qualifikationen

• Bachelor’s degree in Human‑Computer Interaction, Psychology, Cognitive Science, Design, Business, or related field; or equivalent experience.
• 5–8 years’ experience in UX research, leading end‑to‑end studies in digital products.
• Proficiency with UX research and prototyping tools (UserTesting, Qualtrics, Dovetail, Figma, etc.).
• Ability to translate findings into deliverables like journey maps, personas, and design recommendations.

Aufgaben

• Plan, conduct, and analyze hands‑on UX research for exhibitor and customer experiences at live events.
• Moderate sessions and interviews; develop screeners, guides, test protocols, and prototypes.
• Conduct field research at live events and connect digital improvements to in‑person experiences.
• Lead UX research within a cross‑functional product and design team; embed research into discovery and delivery.
• Prioritize research roadmap based on business goals, product roadmap, and stakeholder input.
• Present findings to executives with clear storytelling to drive evidence‑based decisions.

Kenntnisse

UX research

Qualitative methods

Quantitative methods

User testing

Stakeholder communication

Ausbildung

Bachelor’s degree in HCI/Psychology/Design

Masters preferred

Tools

UserTesting

Qualtrics

Dovetail

Figma

Adobe Analytics

GA4

Jira

Confluence

Jobbeschreibung

The Freeman Company is building a consumer‑grade digital shopping experience for trade show exhibitors. The User Experience Research Manager will lead qualitative and quantitative studies, partner with product, UX design, marketing, and merchandising, and connect online insights to the show floor experience.

This role, within the Commerce product management team, supports a hybrid schedule with 1–2 days in office weekly. Locations include Chicago, Dallas, and Las Vegas.