Lead UX Designer

DMI; Baltimore (MD); On-site; USD 120,000 - 170,000; Full time

Job summary

DMI is seeking a Lead UX Designer to guide user-centered design for the eMMA modernization program within Maryland's government framework. You will establish UX standards, perform research, and develop journeys, wireframes, and prototypes in collaboration with stakeholders and developers.

The role emphasizes accessibility, ADA/WCAG compliance, and applying consistent UX across the portfolio while delivering measurable business outcomes.

Qualifications

• Bachelor's degree in UX Design, HCI, Interaction Design or related field.
• 8+ years of UX/UI design or related work experience.
• Experience leading UX for large-scale enterprise or government apps.
• Strong user research, journey mapping, wireframing, prototyping and usability testing.

Responsibilities

• Lead UX strategy and design activities for the OIT program and related applications.
• Develop user-centered requirements, UX artifacts, workflows, and supporting docs.
• Conduct user research, interviews, workshops, and usability assessments.
• Create user journeys, personas, IA, wireframes, prototypes, and high-fidelity designs.
• Ensure compliance with accessibility standards and Maryland state guidelines.
• Collaborate with product owners, developers, and stakeholders throughout the lifecycle.
• Maintain UX standards and drive consistency across DGS applications.
• Support design reviews and translate business needs into intuitive experiences.

Skills

UX design

User research

Journey mapping

Wireframing

Prototyping

Usability testing

Agile

Accessibility

Communication

Facilitation

Presentation

Education

Bachelor's degree in UX Design or related field

Tools

Figma

Adobe XD

Sketch

Job description

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About The Opportunity

DMI, LLC is seeking a Lead UX Designer to join us.

We are seeking a Lead UX Designer for eMMA modernization MITDP project with Department of General Services, Office of Information Technology. The eMaryland Marketplace Advantage ("eMMA") service was commissioned in 2018, and the Ivalua™ commercial Software-as-a-Service (SaaS) product was selected to be the underlying eProcurement technology platform. The Executive Order (EO) established a mandate to achieve specific efficiencies and advancements in all areas of procurement operations and small business participation. The State of Maryland seeks to implement a comprehensive eProcurement solution that supports transactional procurement needs and delivers planned advancements for statewide procurement operations. This role will ensure that technology solutions are designed around user needs, business outcomes, accessibility, and a consistent user experience.

The Lead UX Designer will work closely with DGS OIT, business stakeholders, product owners, project managers, developers, DoIT, and implementation partners. The resource will establish and maintain UX standards and provide continuity for UX design decisions as the program evolves.

Duties And Responsibilities

• Lead UX strategy and design activities for the OIT program and related applications.
• Support the Launchpad process, including development of user-centered requirements, UX artifacts, workflows, and supporting documentation.
• Conduct user research, stakeholder interviews, workshops, and usability assessments to understand user needs and pain points.
• Develop user journeys, personas, process flows, information architecture, wireframes, prototypes, and high-fidelity designs.
• Translate business and technical requirements into intuitive, accessible, and user-centered experiences.
• Facilitate design sessions with business users and technical teams to validate proposed solutions.
• Establish UX design standards and patterns that can be consistently applied across DGS applications.
• Ensure designs comply with ADA/accessibility requirements and applicable State of Maryland standards.
• Collaborate with product owners, business analysts, developers, architects, and project managers throughout the product lifecycle.
• Review vendor and implementation-partner deliverables to ensure UX requirements and design standards are met.
• Provide UX input into product roadmaps, solution decisions, enhancements, and prioritization.
• Identify usability risks and recommend improvements before solutions move into development or production.
• Maintain UX documentation and design artifacts as a central source of truth.
• Support user acceptance testing and incorporate user feedback into iterative design improvements.
• Ensure UX decisions are based on measurable user and business outcomes rather than technology alone.
• Provide knowledge transfer and continuity as external UX resources transition off the project.

Qualifications

Education and Years of Experience

• Bachelor's degree in UX Design, Human-Computer Interaction, Interaction Design, Information Architecture, Computer Science, or a related field.
• 8+ years of experience in UX/UI design, product design, or a related discipline.

Required Qualifications

• Bachelor's degree in UX Design, Human-Computer Interaction, Interaction Design, Information Architecture, Computer Science, or a related field.
• 8+ years of experience in UX/UI design, product design, or a related discipline.
• Experience leading UX design activities for large-scale enterprise or government applications.
• Strong experience with user research, journey mapping, wireframing, prototyping, and usability testing.
• Experience working in Agile/product-development environments.
• Strong understanding of accessibility and user-centered design principles.
• Experience collaborating with business stakeholders, technical teams, vendors, and senior leadership.
• Strong communication, facilitation, and presentation skills.
• Ability to translate complex business processes into simple and intuitive user experiences.

Preferred Qualifications

• Delivery management experience
• Experience with government, ERP, or other enterprise systems.
• Experience with State of Maryland or other public-sector IT projects.
• Experience with design tools such as Figma, Adobe XD, Sketch, or equivalent.
• Experience establishing UX standards/design systems for enterprise applications.
• Experience working with accessibility standards such as WCAG and ADA compliance.

Core Competencies

The UX Design Lead will be expected to produce and maintain:

• User personas and stakeholder profiles
• Current-state and future-state user journey maps
• User flows and process maps