Lead UX Designer

SmartRecruiters, Inc.; Baltimore (MD); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Healthcare and Insurance

401(k) Savings Plan

Employee Recognition

Job summary

Integres, LLC in Baltimore, MD is seeking a Lead UX Designer for the eMMA modernization MITDP project with the Department of General Services, Office of Information Technology. The role focuses on establishing UX standards, conducting user research, and delivering user-centered designs across multiple government applications.

The ideal candidate will drive UX strategy, collaborate with stakeholders and vendors, and ensure accessibility and ADA compliance throughout the project lifecycle.

Qualifications

• Bachelor's degree in UX Design, Human-Computer Interaction, or related field.
• 8+ years of experience in UX/UI design, product design, or a related discipline.
• Experience leading UX design activities for large-scale enterprise or government applications.
• Strong experience with user research, journey mapping, wireframing, prototyping, and usability testing.
• Experience working in Agile/product-development environments.
• Strong understanding of accessibility and user-centered design principles.
• Experience collaborating with business stakeholders, technical teams, vendors, and senior leadership.

Responsibilities

• Lead UX strategy and design activities for the OIT program and related applications.
• Support the Launchpad process with user-centered requirements, artifacts, workflows, and supporting documentation.
• Conduct user research, stakeholder interviews, workshops, and usability assessments.
• Develop user journeys, personas, process flows, information architecture, wireframes, prototypes, and high-fidelity designs.
• Translate business and technical requirements into intuitive, accessible experiences.
• Facilitate design sessions with business users and technical teams to validate solutions.
• Establish UX design standards and patterns across DGS applications.

Skills

UX leadership

User research

Wireframes

Prototyping

Accessibility

Agile

Communication

Education

Bachelor's degree in UX Design

Tools

Figma

Adobe XD

Sketch

Job description

Integres, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) which was established to provide high quality, insightful, agile information technology-based solutions to its customers. Integrity is a foundational element of everything we strive to do. We seek to develop solutions which respond to the evolving challenges that today’s organizations face using our own unique combination of industry best practices, and evolving techniques and technologies. We started Integres with the intent of building "a company with a soul". As such, we take a servant-leadership approach as the long-term strategy for our success. We are cultivatinga corporate family culture which demands excellence and accountability whileputtinga premium on work/life balance.We empower and support ouremployees tocontribute to achieving our corporate goals by interacting with our customers as true partners, rather than treating their engagement as just another job.We seek to be good corporate citizens and encourage and promote employee participation in community and volunteer work.

Job Description

We are seeking a Lead UX Designer for eMMA modernization MITDP project with Department of General Services, Office of Information Technology.

The Lead UX Designer will work closely with DGS OIT, business stakeholders, product owners, project managers, developers, DoIT, and implementation partners. The resource will establish and maintain UX standards and provide continuity for UX design decisions as the program evolves.

Duties and Responsibilities:

Lead UX strategy and design activities for the OIT program and related applications.

Support the Launchpad process, including development of user-centered requirements, UX artifacts, workflows, and supporting documentation.

Conduct user research, stakeholder interviews, workshops, and usability assessments to understand user needs and pain points.

Develop user journeys, personas, process flows, information architecture, wireframes, prototypes, and high-fidelity designs.

Translate business and technical requirements into intuitive, accessible, and user-centered experiences.

Facilitate design sessions with business users and technical teams to validate proposed solutions.

Establish UX design standards and patterns that can be consistently applied across DGS applications.

Ensure designs comply with ADA/accessibility requirements and applicable State of Maryland standards.

Collaborate with product owners, business analysts, developers, architects, and project managers throughout the product lifecycle.

Review vendor and implementation-partner deliverables to ensure UX requirements and design standards are met.

Provide UX input into product roadmaps, solution decisions, enhancements, and prioritization.

Identify usability risks and recommend improvements before solutions move into development or production.

Maintain UX documentation and design artifacts as a central source of truth.

Support user acceptance testing and incorporate user feedback into iterative design improvements.

Ensure UX decisions are based on measurable user and business outcomes rather than technology alone.

Provide knowledge transfer and continuity as external UX resources transition off the project.

Qualifications

Bachelor's degree in UX Design, Human-Computer Interaction, Interaction Design, Information Architecture, Computer Science, or a related field.

8+ years of experience in UX/UI design, product design, or a related discipline.

Required Qualifications:

Bachelor's degree in UX Design, Human-Computer Interaction, Interaction Design, Information Architecture, Computer Science, or a related field.

8+ years of experience in UX/UI design, product design, or a related discipline.

Experience leading UX design activities for large-scale enterprise or government applications.

Strong experience with user research, journey mapping, wireframing, prototyping, and usability testing.

Experience working in Agile/product-development environments.

Strong understanding of accessibility and user-centered design principles.

Experience collaborating with business stakeholders, technical teams, vendors, and senior leadership.

Strong communication, facilitation, and presentation skills.

Ability to translate complex business processes into simple and intuitive user experiences.

Preferred Qualifications:

Delivery management experience

Experience with government, ERP, or other enterprise systems.

Experience with State of Maryland or other public-sector IT projects.

Experience with design tools such as Figma, Adobe XD, Sketch, or equivalent.

Experience establishing UX standards/design systems for enterprise applications.

Experience working with accessibility standards such as WCAG and ADA compliance.

Core Competencies

The UX Design Lead will be expected to produce and maintain:

User personas and stakeholder profiles

Current-state and future-state user journey maps

User flows and process maps

Wireframes and prototypes

High-fidelity UI designs

Usability testing plans and findings

UX requirements and acceptance criteria

Accessibility assessments

UX/design standards and patterns

Launchpad UX documentation

User research and feedback summaries

UX recommendations for future product enhancements

Background Requirements: Must be able to complete a required fingerprint background investigation successfully.

Physical Requirements: None requiredfor this position.

Location: 301 E Preston St, Baltimore City, MD.

Additional Information

Integres offers competitive salaries bolstered by a comprehensive benefits package, which provides safety and security for our employees and their families. Our generous benefits package includes:

• Healthcare and Insurance: medical, dental, vision, short and long-term disability protection, basic life and AD&D insurance
• 401(k) Savings Plan
• Employee Recognition and Rewards

Integres is an equal opportunity affirmative-action employer. We encourage Minority/Female/Protected Veteran/Disabled applicants to apply. Integres, LLC proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime, or Campaign Badge Veteran, Armed Forces services Medal, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.

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