Lead Utilities Billing & Accounts Specialist

City-of-Hamilton---Butler-County-O; Hamilton (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

City of Hamilton - Butler County Ohio is seeking an experienced clerk for responsible accounting work, handling payments, inquiries, and maintaining customer and financial records. The role serves as second-tier for difficult-to-resolve issues and provides guidance to other staff.

The position requires knowledge of utility billing policies, accounting principles, and strong communication skills. This role involves high public contact and time-sensitive tasks in a possibly stressed environment.

Qualifications

• Graduation from high school or possession of a GED.
• 1–2 years experience in bookkeeping, data entry, computerized accounting or general office procedure.
• Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

Responsibilities

• Process and verify work orders, purchase orders, checks and other financial documents.
• Research errors and corrects billing, account, voucher, work order or other financial records.
• Performs computerized accounting and account lookup and/or data entry.
• Answers utility billing, utility service, construction fee and parking ticket questions from customers and the public both in-person and over the phone.
• Negotiates with customers regarding unpaid utility bills, makes credit arrangements and monitors payment agreements for compliance.
• Researches and prepares reports on customer credit histories and balances accounts as necessary.
• Accepts payments on deposits, fees and debts.
• Assists customer with public and private assistance paperwork and vouchers prepares reports on activity.
• Processes and tracks utility service requests (new service, final reads, credit disconnects, etc.).
• Reconciles payments with customer records and deposits and researches discrepancies.
• Checks documents for accuracy and completeness
• Copies, faxes, files and mails customer and account financial and statistical reports and related information;
• Attends meetings, conferences and workshops as requested and authorized;
• Performs related work as required.

Skills

Utility billing policies

Business arithmetic

Statistics

English composition

Office terminology

General accounting

Decision making

Problem solving

Confidential information handling

Cash handling

Communication skills

Education

High school diploma or GED

1–2 years bookkeeping/data entry experience

Equivalent combination of experience/training

Spanish language (basic)

Tools

Mainframe applications

Spreadsheet software

Database software

Word processing

Billing systems

Job description

City of Hamilton - Butler County Ohio is seeking an experienced clerk for responsible accounting work, handling payments, inquiries, and maintaining customer and financial records. The role serves as second-tier for difficult-to-resolve issues and provides guidance to other staff.

The position requires knowledge of utility billing policies, accounting principles, and strong communication skills. This role involves high public contact and time-sensitive tasks in a possibly stressed environment.