Lead Universal Banker & Branch Coach

Citi; New York (NY); In loco; USD 57.000 - 74.000; Tempo pieno

Descrizione del lavoro

The Head Universal Banker in Citi’s New York branch leads a team to deliver superior service and sales results. You will coach Universal Bankers and Tellers, guide clients through complex transactions, and champion risk and control while ensuring a consistent, high-quality client experience.

You will mentor staff, drive digital engagement, and ensure compliance with Citi standards, delivering a seamless, client-focused banking experience.

Competenze

• 2-4 years relevant experience in consumer sales
• Experience with face-to-face customer service and digital engagement
• Open, client service orientation and desire to help customers

Mansioni

• Lead, coach, and support Universal Bankers and Tellers by modeling service behaviors and mentoring on sales, service, and compliance routines.
• Guide clients and team members in the branch, providing support in complex transactions and ensuring an exceptional client experience.
• Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager
• Exhibit strong sales and service skills, presenting products and services while educating clients on digital channels
• Act as a subject matter expert for the branch and adapt to branch coverage needs
• Learn new products and demonstrate a customer-first culture
• Provide exceptional service delivery to resolve account issues and respond to inquiries promptly
• Know the client’s accounts and business with the bank and use sound judgment

Conoscenze

Sales experience

Customer service

Communication skills

Digital tools

Analytical skills

Formazione

High School diploma or equivalent

Descrizione del lavoro

The Head Universal Banker in Citi’s New York branch leads a team to deliver superior service and sales results. You will coach Universal Bankers and Tellers, guide clients through complex transactions, and champion risk and control while ensuring a consistent, high-quality client experience.

You will mentor staff, drive digital engagement, and ensure compliance with Citi standards, delivering a seamless, client-focused banking experience.