Branch Lead Universal Banker & Mentor

Citigroup; Arlington (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

Citigroup in Arlington, VA seeks a Head Universal Banker to lead branch service delivery, coach staff, and drive sales while upholding risk standards. The role focuses on guiding clients and team members through complex transactions and delivering exceptional experiences through proactive service.

The position emphasizes leadership, collaboration with branch leadership, and a strong commitment to digital channel adoption and customer satisfaction.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers by modeling service behaviors and mentoring on sales, service, and compliance routines.
• Guide clients and team members in the branch, providing support in complex transactions and ensuring an exceptional client experience.
• Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager.
• Present products and services while educating clients on digital channels (ATM, Online, Mobile, etc.).
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.

Skills

Leadership

Coaching

Sales

Customer Service

Risk & Compliance

Job description

Citigroup in Arlington, VA seeks a Head Universal Banker to lead branch service delivery, coach staff, and drive sales while upholding risk standards. The role focuses on guiding clients and team members through complex transactions and delivering exceptional experiences through proactive service.

The position emphasizes leadership, collaboration with branch leadership, and a strong commitment to digital channel adoption and customer satisfaction.