Branch Banking Leader: Service, Sales & Coaching

Citigroup; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Citigroup seeks a Head Universal Banker in New York, leading the branch team to deliver exceptional service and drive sales. You will coach tellers, mentor staff, and ensure risk controls while guiding clients through complex transactions.

The role focuses on championing client experience, promoting digital channels, and maintaining Citi standards across operations. Strong leadership and customer-focused mindset required.

Qualifications

• Leads and coaches branch staff to deliver excellent service.
• Guides teams through complex transactions and sales activities.
• Maintains risk controls and policy compliance in daily operations.
• Drives client experience across digital and branch channels.
• Continuously develops staff through training and feedback.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers by modeling service and sales behaviors.
• Guide clients and team members in the branch to ensure exceptional experiences.
• Champion risk and control by monitoring operations and compliance.
• Promote products and digital capabilities to clients and educate on channels.

Skills

Leadership

Coaching

Sales

Customer service

Mentoring

Job description

Citigroup seeks a Head Universal Banker in New York, leading the branch team to deliver exceptional service and drive sales. You will coach tellers, mentor staff, and ensure risk controls while guiding clients through complex transactions.

The role focuses on championing client experience, promoting digital channels, and maintaining Citi standards across operations. Strong leadership and customer-focused mindset required.