Auto Loan Rep (Part-Time)

OneMain Financial; Phoenix (AZ); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Health coverage

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking part‑time Auto Loan Representatives in the Tempe, AZ area. You will contact customers via calls, coordinate with dealers and sales partners, and assist in closing auto loans and collateral swaps.

A strong product knowledge background and a customer‑first mindset are essential, with a focus on timely processing and policy compliance. The role emphasizes growth through excellent service, accuracy in reviewing credit Bureau reports, and teamwork with internal partners

Qualifications

• High School Diploma or GED required.
• Sense of urgency in meeting or exceeding application processing goals.

Responsibilities

• Reach out to customers via outbound calls or responding to inbound calls from potential customers
• Communicate with dealer and merchants in handling escalated situations
• Form close partnerships with supporting business partners such as Product Support Managers, Verifications, and Underwriting
• Assist in collateral swaps and unwinding of purchase loans
• Identify defects which will delay our defined timeline with the customer and elevate to ensure all pertinent parties are notified and new timelines are mutually agreed upon. In addition, work with senior management and project teams for necessary process and system enhancements.
• Partner closely with team and peers, with an understanding that the above defined milestone events are of the utmost importance
• Process applications and closing secured title or auto loans
• Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
• Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
• Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance
• Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment

Skills

Bilingual: Spanish

Education

High School Diploma or GED

Job description

At OneMain, our Auto Loan Representatives in the auto purchase department serve as the initial contact for customers acquiring a vehicle. They help customers complete the financing of a vehicle through a local dealership while working closely with the dealership’s sales agents, in a call center environment. They communicate with dealers, merchants, and customers in handling the appropriate products or services OneMain offers by listening and understanding their financial situation. Our Auto Loan Representatives in the auto purchase department exercise good judgment and discretion to facilitate business decisions, have strong product knowledge and drive for results, multitask, and have excellent time management skills. We’re currently offering part time positions based on business needs.

In the Role

• Reach out to customers via outbound calls or responding to inbound calls from potential customers
• Communicate with dealer and merchants in handling escalated situations
• Form close partnerships with supporting business partners such as Product Support Managers, Verifications, and Underwriting
• Assist in collateral swaps and unwinding of purchase loans
• Identify defects which will delay our defined timeline with the customer and elevate to ensure all pertinent parties are notified and new timelines are mutually agreed upon. In addition, work with senior management and project teams for necessary process and system enhancements.
• Partner closely with team and peers, with an understanding that the above defined milestone events are of the utmost importance
• Process applications and closing secured title or auto loans
• Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
• Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
• Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance
• Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment

Requirements

• High School Diploma or GED.
• Sense of urgency in meeting or exceeding application processing goals

Preferred

• 2 or more years’ experience in inside sales, customer service, retail, or call center environment.
• Basic understanding of credit or personal finance concepts.
• Bilingual: Spanish

Location

Onsite - Tempe, AZ

Department Schedule

Up to 25 hours per week.

Mon-Fri hours starting at 2:00pm.

Required 3 Saturdays per month - 8 hour shifts.

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)