Title Specialist

OneMain Financial; West Valley City, Northern (UT, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Employee stock purchase plan

Tuition reimbursement

Paid time off

Sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking a Title Specialist to maintain a high-performing auto secured loan portfolio across our branch network and centralized accounts. The role centers on administrative tasks, customer service, and ensuring accurate lien placement.

You will handle mail processing, respond to branch questions about lien procedures, and coordinate with multiple teams to resolve issues while upholding OneMain policies and legal requirements.

Qualifications

• 1+ year in customer service.
• Ability to review loan and title documents timely.
• Strong verbal and written communication skills.
• Prior auto titling or lending experience preferred but not required.

Responsibilities

• Identify, process mail related to lienholder role on auto loans.
• Answer inquiries from branch network about lien placement and third-party vendor system.
• Identify complex issues and escalate for timely resolution.
• Collaborate with branch network to improve lien perfection on auto loans.
• Serve as liaison among internal/external customers and vendors; communicate with Sales, Underwriting and Branch personnel.
• Maintain knowledge of OneMain policies, procedures, and applicable laws.

Skills

Customer Service

Phone & Email inquiries

Liaison & Coordination

Regulatory awareness

Education

High School Diploma or GED

Job description

OneMain Financial is seeking a Title Specialist, who will be responsible for maintaining a high performing auto secured loan portfolio rating for our branch network and centralized accounts. This will be done through administrative and customer service-oriented tasks.

In the Role

• Identify, sort, and process mail as it relates to our stake as lienholder on customer’s auto property.
• Answer phone and email inquiries from our branch network with questions about the lien placement process and using our third-party vendor system.
• Identify anomalies or complex issues and decisively elevate to provide a timely and seamless transition within the process.
• Partner with our branch network to increase their lien perfection rates on auto secured loans.
• Act as a liaison between multiple internal and external customers and/or vendors. This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnel.
• Maintain thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws.

Requirements

• High School Diploma or GED
• 1 (One) or more year(s) in customer service
• Prior experience in auto titling and/or lending is preferred but not necessary.
• Ability to review loan and title documents in a timely fashion.
• Strong communication skills (oral, written, and interpersonal).

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)