Lead Treatment Coordinator/Dental Receptionist

Megibow Family Dental LLC; New Haven (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a premier multi-specialty group practice dedicated to patient-centric care. As a Lead Treatment Coordinator, you'll be the vital link between patients and doctors, ensuring a calm, supportive environment while managing financial discussions. This role offers an opportunity to grow within a family-oriented team that values compassion and respect. With a comprehensive benefits package and a commitment to quality care, you'll play a key role in enhancing the patient experience and clinical outcomes. If you're passionate about healthcare and customer service, this is the perfect opportunity for you!

Benefits

Comprehensive Medical, Dental, and Vision Plans

401(k) with Employer Contribution

Flexible Spending Account

Employer Paid Life Insurance

Referral Program

Retirement Plan

Qualifications

• Superior customer service skills with empathy and enthusiasm.
• Dental business office experience is essential.

Responsibilities

• Greet and check in patients, ensuring a warm environment.
• Prepare financial estimates and discuss treatment needs with patients.

Skills

Customer Service Skills

Dental Business Office Experience

Computer Skills

Empathy

Education

High School Diploma or GED

Tools

Dentrix Ascend

Job description

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Description

Join Connecticut's premier doctor-led multi-specialty group practice, where we deliver patient-centric care with compassion and respect. Committed to exceeding expectations, we proactively seize every opportunity to elevate the patient experience and enhance clinical outcomes.

Job Type

Full-time

About Us

At Comprehensive Dental Health, we embody our core values of respect, quality care, and compassion daily, striving to fulfill our mission of fostering the highest quality care for all patients. Our company culture guides our success, which is at the core of everything we do.

Role Overview

The Treatment Coordinator is a liaison between the doctor and the patient. They provide a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry. They prepare financial estimates from treatment recommended by the doctor and present financials to patients in a calm and professional manner. They are knowledgeable about the treatment and timelines, the doctor’s schedule, and they are prepared to negotiate financial arrangements with the clients.

What We Offer

• A comprehensive benefits package, competitive pay, opportunity to work with an experienced, enthusiastic, and organized team!

Specific Job Responsibilities Include, But Are Not Limited To

• Greet and check in patients
• Audit patient charts to ensure patient forms are complete and up to date
• Evaluate patient insurance plans to ensure eligibility, accuracy, and coverage percentages
• Discuss treatment needs with patients
• Estimate patient out of pockets for treatment, collect & post payments
• Evaluate patient charts to properly schedule appointments with providers, as indicated by clinical notes
• Contact existing patients to schedule incomplete treatment plans
• Evaluate schedule to identify new patients, verify that all necessary information has been received from the prior provider’s office, verify completion status of new patient forms.
• Handle heavy phone volume
• Act as a liaison between patients & doctors
• General office duties (printing/faxing/computer data entry, etc.)

Requirements

• Superior customer service skills, with the ability to infuse personality, empathy, and enthusiasm into each patient contact
• Dental business office experience
• High school diploma or GED
• Excellent computer skills, Dentrix Ascend experience is a plus
• Willingness to learn and grow
• A desire to become part of our family-oriented team & support our mission to deliver the best patient experience possible!

Benefits

• Comprehensive Medical, Dental, and Vision plans for the family
• 401(k) with employer contribution
• Flexible spending account
• Employer Paid Life insurance
• Referral program
• Retirement plan

Additional Information

Salary: $20.00-$26.00 per hour

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Medical Practices