Lead Ticket Operations — Athletics

University of Washington; Seattle (WA); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Tickets to UW intercollegiate home?com

Job summary

University of Washington is seeking an Assistant Director of Ticket Operations to manage ticketing for 2-3 sports and support football tasks. You will train staff, ensure data integrity, and deliver top-notch customer service to Husky fans, donors, and the campus community.

The role reports to the Director of Ticket Operations and requires strong communication, teamwork, and the ability to work non-traditional hours, including weekends and evenings.

Qualifications

• Minimum of high school graduation and 2 years in college athletics or pro sports ticket operations.
• Experience with fast-paced environments and multitasking.
• Computer proficiency, detail oriented, customer-service oriented.
• Strong communication and listening skills.
• Ability to work independently and under pressure.
• Proven ability to work well in a team and with donors, faculty, students, and the public.

Responsibilities

• Supervise ticket operations for assigned sports including season ticket renewals and on-sales; act as primary contact for staff and external constituencies.
• Support football tasks on game days, assist with asset management for experiences.
• Respond to phone lines, in-person customers, and emails to maintain positive relations.
• Train part-time staff on ticket office processes and participate in hiring as needed.
• Ensure accurate data entry and analyze ticketing data integrity.
• Attend rules education and comply with university, NCAA, conference, and state regulations.
• Support full-time staff with daily procedures, monitor ticket website pages, and handle miscellaneous tasks.

Job description

University of Washington is seeking an Assistant Director of Ticket Operations to manage ticketing for 2-3 sports and support football tasks. You will train staff, ensure data integrity, and deliver top-notch customer service to Husky fans, donors, and the campus community.

The role reports to the Director of Ticket Operations and requires strong communication, teamwork, and the ability to work non-traditional hours, including weekends and evenings.