Lead Teller & Training Supervisor

DEXSTA FEDERAL CREDIT UNION 2187; Town of Middletown (NY); On-site; USD 25,000 - 40,000; Full time

Job summary

DEXSTA FEDERAL CREDIT UNION 2187 in Middletown, DE is seeking a full-time teller supervisor to manage teller operations and cash handling. The role directs and trains tellers and receptionist, ensuring compliance with policies and laws, while maintaining the cash vault and solving member issues.

The position requires experience in cash handling and customer service, with a background as a teller or trainer.

Qualifications

• High school diploma or the equivalent.
• Cash handling and settlement experience.
• Customer service experience.
• Experience as a teller and/or trainer.

Responsibilities

• Follow all credit union policies, procedures, and requirements in addition to all state and federal laws and regulations, including Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act/Customer Identification Act (CIP). Educate members on various credit union policies, procedures and related laws and regulations where applicable.
• Direct and train teller personnel and front desk duties.
• Maintain the cash vault. Count, verify and package currency and coin for shipment. Place orders for cash.
• Resolve member problems and approve exceptions. May authorize service fee refunds when appropriate.
• Cross-sell credit union products and services when possible.
• Oversee maintenance and settlement of the ATM where applicable.
• Oversee maintenance and settlement of the CDM/TRCs where applicable.
• Investigate teller losses and institute corrective action.
• Prove branch daily work.
• May process selected payroll postings. Research and adjust payroll/transfer deposit problems.
• Provide assistance to tellers with questions they are unable to answer.
• Perform all duties of a teller when necessary.
• Conduct monthly audits of all teller drawers, vaults, ATMs and cash dispensing machines where applicable.
• Other duties as assigned.

Skills

Cash handling

Customer service

Teller training

Verbal communication

Education

High school diploma or equivalent

Job description

DEXSTA FEDERAL CREDIT UNION 2187 in Middletown, DE is seeking a full-time teller supervisor to manage teller operations and cash handling. The role directs and trains tellers and receptionist, ensuring compliance with policies and laws, while maintaining the cash vault and solving member issues.

The position requires experience in cash handling and customer service, with a background as a teller or trainer.