Head Teller

Dexsta Federal Credit Union; Town of Middletown (NY); On-site; USD 25,000 - 41,000; Full time

Job summary

Dexsta Federal Credit Union in Middletown, DE is seeking a Teller Operations Supervisor responsible for all teller functions and cash handling, including supervising staff and ensuring accurate cash management.

The role involves enforcing policies, training tellers and front desk, maintaining cash vault, handling audits, solving member issues, and supporting cross-sales of credit union products in a compliant, customer-focused environment.

Qualifications

• High school diploma required.
• Cash handling and settlement experience.
• Customer service experience.

Responsibilities

• Follow all policies, procedures, and laws including Reg CC, BSA, CIP, OFAC and USA Patriot Act/CIP.
• Direct and train teller personnel and front desk duties.
• Maintain the cash vault and manage cash shipments.
• Resolve member problems and approve exceptions.
• Cross-sell credit union products and services.
• Oversee ATM/CDM/TRC maintenance and settlement.
• Prove branch daily work and assist tellers with questions.

Skills

Cash handling

Customer service

Teller trainer

Verbal communication

Education

High school diploma

Tools

Banking software

Job description

Job Details: Job Location: Middletown - Middletown, DE, Position Type: Full Time, Education Level: High School, Salary Range: $17.88 - $29.48Hourly, Job Shift: Day, Job Category: Banking, Position Summary:

Responsible for all functions related to teller operations and teller area. Responsible for the management of all cash in the office. Directs and trains teller personnel and receptionist.

Duties/Responsibilities:

• Follow all credit union policies, procedures, and requirements in addition to all state and federal laws and regulations, including Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act/Customer Identification Act (CIP). Educate members on various credit union policies, procedures and related laws and regulations where applicable.
• Direct and train teller personnel and front desk duties.
• Maintain the cash vault. Count, verify and package currency and coin for shipment. Place orders for cash.
• Resolve member problems and approve exceptions. May authorize service fee refunds when appropriate.
• Cross-sell credit union products and services when possible.
• Oversee maintenance and settlement of the ATM where applicable.
• Oversee maintenance and settlement of the CDM/TRCs where applicable.
• Investigate teller losses and institute corrective action.
• Prove branch daily work.
• May process selected payroll postings. Research and adjust payroll/transfer deposit problems.
• Provide assistance to tellers with questions they are unable to answer.
• Perform all duties of a teller when necessary.
• Conduct monthly audits of all teller drawers, vaults, ATMs and cash dispensing machines where applicable.
• Other duties as assigned.

Essential Functions:

• Lifting up to 50 pounds (coin bags) and carrying it 15 feet is frequently required. Normal lifting up to 10 pounds is occasionally required
• Extended sitting of up to 70% of the time
• Bending, reaching above or below shoulder level is occasionally required
• Twisting may be frequently required
• Some exposure to dust and/or extreme noise levels may occasionally apply.
• Intermediate mathematical skills (calculations/concepts involving decimals and percentages)
• Ability to use PC software and office equipment.
• Knowledge of credit union policies and procedures related to the operation of the teller area.
• Excellent verbal communication skills.
• Occasional travel and irregular hours may be required
• Must be bondable

Qualifications:

• High school diploma or the equivalent.
• Cash handling and settlement experience.
• Customer service experience.
• Experience as a teller and/or trainer.

DISCLAIMERThe information in this position description has been designed to illustrate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties and responsibilities and/or qualifications required of any employee assigned to this position.