Lead Teller Supervisor - Drive Growth & Service Excellence

Beacon Bank; South Hadley (MA); On-site; USD 28,000 - 44,000; Full time

Job summary

Beacon Bank in South Hadley, MA is seeking a Teller Supervisor to lead the teller line and branch operations while developing team members to deepen customer relationships.

You will supervise daily operations, mentor staff, and ensure compliance with bank policies and regulatory requirements. The role emphasizes delivering exceptional customer experiences and cross-selling financial solutions.

Qualifications

• High school diploma or equivalent required; banking courses preferred.
• One to two years of senior teller or teller supervisor experience preferred.
• Strong communication, interpersonal, and organizational skills.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Ability to work flexible hours, including Saturdays and occasional travel to branch locations.

Responsibilities

• Teller Line Supervision & Operations: Assist in building and managing a sales culture to achieve branch goals and bank-wide initiatives.
• Maintain cash drawer and vault responsibilities; ensure proper balancing and timely delivery of work to appropriate departments.
• Oversee daily procedures, including audit processes, compliance, and record-keeping for teller line and ATM operations.
• Resolve complex transactions, errors, and client requests; assist with problem resolution for employees and customers.
• Participate in hiring and performance management in collaboration with branch management.

Skills

Supervisory experience

Customer service

Cash handling

Sales orientation

Microsoft Office

Education

High school diploma or equivalent

Banking courses preferred

Tools

Microsoft Office

Job description

Beacon Bank in South Hadley, MA is seeking a Teller Supervisor to lead the teller line and branch operations while developing team members to deepen customer relationships.

You will supervise daily operations, mentor staff, and ensure compliance with bank policies and regulatory requirements. The role emphasizes delivering exceptional customer experiences and cross-selling financial solutions.