Branch Teller Supervisor: Lead Team & Growth

Beacon Bank; Enfield (CT); On-site; USD 28,000 - 44,000; Full time

Job summary

Beacon Bank in Enfield, CT is seeking a Teller Supervisor to lead the teller line, supervise daily branch operations, and coach team members to deliver exceptional customer experiences. This role ensures compliance with bank policies and regulatory requirements while supporting branch growth.

The position involves maintaining cash controls, partnering with leadership on hiring, and driving sales initiatives to deepen client relationships.

Qualifications

• High school diploma or equivalent required; banking courses preferred.
• One to two years of senior teller or teller supervisor experience preferred.
• Proven results in a goal-oriented sales or customer service environment.
• Strong communication, interpersonal, and organizational skills.

Responsibilities

• Assist in building and managing a sales culture to achieve branch goals and bank-wide initiatives.
• Maintain cash drawer and vault responsibilities; ensure proper balancing and timely delivery of work to appropriate departments.
• Oversee daily procedures, including audit processes, compliance, and record-keeping for teller line and ATM operations.
• Resolve complex transactions, errors, and client requests; assist with problem resolution for employees and customers.
• Participate in hiring and performance management in collaboration with branch management.
• Provide an outstanding customer experience at all points of contact.
• Advise customers on product selection, identify financial needs, and deliver tailored solutions including deposits, lending, and business referrals.
• Educate and assist customers with digital banking services and recommend convenient banking options.
• Train staff on regulatory changes, risk management, and best practices.
• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Coaching/mentoring

Education

High school diploma or equivalent

Banking courses preferred

Tools

Microsoft Office

Job description

Beacon Bank in Enfield, CT is seeking a Teller Supervisor to lead the teller line, supervise daily branch operations, and coach team members to deliver exceptional customer experiences. This role ensures compliance with bank policies and regulatory requirements while supporting branch growth.

The position involves maintaining cash controls, partnering with leadership on hiring, and driving sales initiatives to deepen client relationships.