Lead Teller & Member Experience Supervisor

SRP Federal Credit Union; Augusta (GA); On-site; USD 26,000 - 29,000; Full time

Job summary

SRP Federal Credit Union in Augusta, GA is seeking a Front Line Service Supervisor for the Broad Street Branch. The role oversees teller operations, delivers exceptional member service, and supports the Branch Manager in daily activities.

Responsibilities include supervising tellers, processing cash and check transactions, promoting products, and ensuring branch compliance. Strong math, communication, and leadership skills are essential.

Qualifications

• Completion of Teller I training requirements.
• High school diploma or GED.
• 2 years customer service experience, 3 years in financial services.
• Cash handling experience.
• Excellent math skills.
• 1+ year experience in team leadership, preferred.

Responsibilities

• Proficient with all teller duties and responsibilities.
• Supervise tellers and ensure productivity and morale.
• Process cash and check transactions accurately.
• Refer, sell, and cross-sell Credit Union products.
• Conduct monthly cash audits and maintain cash inventories.
• Close the office at end of day and mentor tellers.
• Coordinate with branches and departments to resolve issues.

Skills

Customer service

Cash handling

Team leadership

Communication

Multi-tasking

Problem solving

Microsoft Word

Excel

Attention to detail

Education

High school diploma or GED

Teller I training

Tools

Symitar Episys Core Banking

Loans PQ

Microsoft Office (Word, Excel, Outlook)

Web browsers (Chrome/Edge)

Job description

SRP Federal Credit Union in Augusta, GA is seeking a Front Line Service Supervisor for the Broad Street Branch. The role oversees teller operations, delivers exceptional member service, and supports the Branch Manager in daily activities.

Responsibilities include supervising tellers, processing cash and check transactions, promoting products, and ensuring branch compliance. Strong math, communication, and leadership skills are essential.