Front Line Service Supervisor, Broad Street (4563)

SRP Federal Credit Union; Augusta (GA); On-site; USD 26,000 - 29,000; Full time

Job summary

SRP Federal Credit Union in Augusta, GA is seeking a Front Line Service Supervisor for the Broad Street Branch. The role oversees teller operations, delivers exceptional member service, and supports the Branch Manager in daily activities.

Responsibilities include supervising tellers, processing cash and check transactions, promoting products, and ensuring branch compliance. Strong math, communication, and leadership skills are essential.

Qualifications

• Completion of Teller I training requirements.
• High school diploma or GED.
• 2 years customer service experience, 3 years in financial services.
• Cash handling experience.
• Excellent math skills.
• 1+ year experience in team leadership, preferred.

Responsibilities

• Proficient with all teller duties and responsibilities.
• Supervise tellers and ensure productivity and morale.
• Process cash and check transactions accurately.
• Refer, sell, and cross-sell Credit Union products.
• Conduct monthly cash audits and maintain cash inventories.
• Close the office at end of day and mentor tellers.
• Coordinate with branches and departments to resolve issues.

Skills

Customer service

Cash handling

Team leadership

Communication

Multi-tasking

Problem solving

Microsoft Word

Excel

Attention to detail

Education

High school diploma or GED

Teller I training

Tools

Symitar Episys Core Banking

Loans PQ

Microsoft Office (Word, Excel, Outlook)

Web browsers (Chrome/Edge)

Job description

Front Line Service Supervisor, Broad Street (4563)# Front Line Service Supervisor, Broad Street (4563)Broad Street Branch - Augusta, GA 30901## OverviewSalary Range$18.75 - $21.02 HourlyPosition TypeFull TimeJob ShiftDayEducation Level2 Year DegreeTravel PercentageNoneCategoryCustomer Service## Description**Pre-employment background checks, including criminal records, credit reports, and drug tests, will be required. Job offers are contingent on successfully completing all pre-employment background screenings. Applicants must complete all required sections of the application. Incomplete submissions will not be reviewed or considered.**Under the direction of the Branch Manager and Assistant Branch Manager creates a positive and engaging member experience. Receives and processes transactions from natural person members, guests, business members, and fiduciary accounts with excellent member service. Ensures productivity and upbeat team morale on the teller line. Promotes a positive image of the Credit Union both inside and outside the workplace.**Essential Duties and Responsibilities:*** Proficient with all teller duties and responsibilities.* Completes all duties and responsibilities of a Teller and Front Line Service Supervisor.* Represents the Credit Union professionally and courteously to members and potential members. Provides prompt, efficient, accurate, and friendly service in the processing of transactions.* Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.* Responsible for referring, selling, and cross-selling Credit Union products and services. Credit Union services are to be promoted using a member benefit-based approach to aid members in obtaining their financial goals.* Processes cash and check transactions in a fast-paced environment while verifying proper endorsements and negotiability. Adheres to check acceptance policies, obtains proper approval when needed, and proactively acts to deter fraud. Processes all other types of teller transactions.* Ask questions during interactions with members, and employ excellent listening and communication skills effectively to uncover needs. Makes referrals to the appropriate contacts.* Provides ongoing supervision to Tellers and schedules their workday. Ensures the completion of their assigned duties, including helping with problems or unusual transactions.* Conducts monthly cash audits of all tellers. Verifies that all policies and procedures are followed to ensure satisfactory branch audits with no observations involving the teller line.* Maintains cash inventories in the branch and ATMs to ensure members’ needs are met while preventing the buildup of unused quantities and keeping within prescribed limits. Orders and ships cash as needed. Receives and verifies the accuracy of delivered cash shipment.* Ensures that all assigned ATMs, TCDs, TCRs, and coin machines are maintained, replenished, balanced, and audited.* Acts as a liaison with other departments within the Credit Union in the resolution of problems.* Possesses excellent communication skills including speaking clearly and concisely. Maintains a pleasant tone and demeanor at all times. Demonstrates active listening skills and quickly builds rapport with others to grow and maintain member relationships.* Cross-trained in some MSR areas to better assist our members.* Responsible for closing the office at the end of the workday.* Actively communicates and provides consistent coaching and mentoring to all tellers.* Demonstrates exceptional teamwork. Mentors new employees and serves as a resource to all tellers.* May be assigned other tasks by appropriate line supervision**Supervisory Responsibilities:**Carry out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsible for scheduling routine teller meetings providing coaching and feedback.## Qualifications**Qualifications****Education and/or Experience:*** Completion of Teller I training requirements* High school diploma or GED* 2 years customer service experience, 3 years in financial services* Cash handling experience* Excellent math skills* 1+ year experience in team leadership, preferred**Education and/or Experience:*** Completion of Teller I training requirements* High school diploma or GED* 2 years of customer service experience, 3 years in financial services* Cash handling experience* Excellent math skills* 1+ year experience in team leadership preferred* o 1+ years of sales experience preferred.**Leadership Skills:*** Ability to clearly convey expectations, provide feedback, and maintain open dialogue with the team and members.* Making sound, timely decisions regarding operations, staffing, and members needs.* Prioritizing tasks efficiently and delegating responsibilities to ensure productivity and compliance.* Guiding, mentoring, and motivating tellers to improve performance and achieve goals.**Technical Skills*** Proficient with Microsoft Word software. Skilled with Symitar Episys Core Banking software, Loans PQ or similar financial services software systems experience preferred.* knowledge of Microsoft Office software including Windows, Word, Excel, Outlook Email /Calendar and Google Chrome/Microsoft Edge**Other Skills:*** Ability to work with a team and/or independently* Organized, Ability to Multi-Task, Self-Motivated* Professional Verbal and Written Communication Skills* Authentic People Skills (friendly, approachable). Active Listener, Adaptable, Problem-Solving Skills.* Detail and Goal Oriented.* Ability to Work in a Fast-Paced Environment**Physical Demands:**• May be required to stand, use hands, and reach with arms.• May be required to walk, stoop, kneel, or crouch; occasionally required to sit, climb, or balance.• Must be able to lift to 25 lbs.• Requires ability to communicate effectively in person, on the phone, and via digital channels.• Vision requirements include close, distance, and peripheral vision, as well as depth perception and focus adjustment.