Lead Teller & Financial Wellness Coach

KeyCorp; Mukilteo (WA); On-site; USD 53,726,000 - 71,635,000; Full time

Job summary

KeyCorp seeks a Lead Teller in Mukilteo, WA. You will be a trusted advisor in resolving client servicing issues, transitioning clients to bankers, and coaching tellers while ensuring regulatory compliance and efficient branch operations.

Responsibilities include scheduling, training new tellers, and maintaining cash controls. The role emphasizes strong client relationships, sales of banking products, and adherence to company policies in a branch setting.

Qualifications

• High school diploma or equivalent required.
• 3+ years of client relationship experience.
• 3+ years of cash handling experience.
• Demonstrated ability to lead, motivate, and foster teamwork.

Responsibilities

• Embodies a strong client experience culture in branch.
• Manages teller functions and coaches tellers in-person.
• Resolves complex client servicing issues and guides to bankers.
• Balance cash drawer and follow regulatory procedures.
• Promotes bank products/services to clients and achieves sales targets.

Skills

Client relationships

Sales skills

Service skills

Time management

Accounts knowledge

Regulatory awareness

Education

High school diploma

Tools

Windows PC

Job description

KeyCorp seeks a Lead Teller in Mukilteo, WA. You will be a trusted advisor in resolving client servicing issues, transitioning clients to bankers, and coaching tellers while ensuring regulatory compliance and efficient branch operations.

Responsibilities include scheduling, training new tellers, and maintaining cash controls. The role emphasizes strong client relationships, sales of banking products, and adherence to company policies in a branch setting.