Lead Teller & Branch Coach: Elevate Client Experience

KeyBank; Bothell (WA); On-site; USD 25,830 - 34,440; Full time

Job summary

KeyBank is looking for a Lead Teller in Bothell, Washington. This role involves client relationship management and resolving service issues while ensuring effective operations of the Teller line.

Successful candidates will demonstrate strong client interaction skills, leadership capabilities, and a commitment to enhancing the client experience. The position offers an hourly rate between $18.75 and $25.00, depending on experience and skills.

Qualifications

• 3+ years of demonstrated superior client relationship skills.
• 3+ years of cash handling experience.
• Strong ability to lead and foster teamwork.
• Organizational skills while managing multiple tasks.

Responsibilities

• Oversee day-to-day Teller operations and coaching.
• Identify and resolve complex client servicing issues.
• Manage Teller scheduling and branch compliance.
• Assist clients in achieving financial goals.

Skills

Client relationship skills

Cash handling skills

Sales and service skills

Time management skills

Knowledge of banking regulations

Education

High School Diploma, GED, or equivalent experience

Job description

KeyBank is looking for a Lead Teller in Bothell, Washington. This role involves client relationship management and resolving service issues while ensuring effective operations of the Teller line.

Successful candidates will demonstrate strong client interaction skills, leadership capabilities, and a commitment to enhancing the client experience. The position offers an hourly rate between $18.75 and $25.00, depending on experience and skills.