Lead Teller: Customer Experience Leader & Coach

Vallant Bank; Covington (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Vallant Bank in Covington, GA, is seeking a Lead Teller to serve as the primary customer contact, coach tellers, and maintain a strong sales and service culture. You will collaborate with branch leadership to administer the lobby and ensure regulatory compliance, while directing teller operations and preparing management reports.

Ideal candidates have at least 1 year in a related role, strong knowledge of banking products, and proficiency with MS Office and SharePoint.

Qualifications

• High School graduate with equivalent work and skill experience.
• One-year prior work experience in the same or related position preferred.
• Must have a basic knowledge of the bank's products and services.
• Must have a willingness to serve.
• Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
• Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
• Project a professional image by adhering to guidelines in the employee handbook.
• Must be able to collect, research, and analyze information skillfully.
• Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
• Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.
• Must be able to identify and interpret trends in financial data.
• Must have a working knowledge of compliance guidelines for the bank and the industry.

Responsibilities

• The Teller is the primary contact for most customers who enter the bank.
• The Lead Teller coaches and develops tellers, maintains a sales and service culture, and collaborates with the Branch Manager in lobby administration.
• The Lead Teller directs the efficient operation of the teller department and completes management reports.

Skills

Bank products

Customer service

MS Office

SharePoint

Math & accounting

Professional image

Research & analysis

Self-starter

Creative thinking

Flexibility

Judgment

Leadership by example

Attention to detail

Team player

Compliance knowledge

Trend analysis

Education

High School diploma or equivalent

Tools

MS Office

SharePoint

Job description

Vallant Bank in Covington, GA, is seeking a Lead Teller to serve as the primary customer contact, coach tellers, and maintain a strong sales and service culture. You will collaborate with branch leadership to administer the lobby and ensure regulatory compliance, while directing teller operations and preparing management reports.

Ideal candidates have at least 1 year in a related role, strong knowledge of banking products, and proficiency with MS Office and SharePoint.