Lead Teller - Covington

Vallant Financial, Inc.; Covington (GA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Vallant Bank is hiring a Lead Teller in Covington, GA. The role focuses on guiding tellers, delivering excellent customer service, and driving sales while ensuring accurate transactions and adherence to policies. The Lead Teller collaborates with the Branch Manager to maintain lobby operations and regulatory compliance.

The position requires a high school diploma, prior banking exposure, and strong communication, leadership, and analytical skills to support the branch's service goals.

Qualifications

• Basic knowledge of the bank's products and services.
• Willingness to serve customers.
• Working knowledge of Microsoft Office and SharePoint.
• Must handle basic math and banking reconciliations.
• Present a professional image per employee handbook.
• Ability to collect, research, and analyze information.
• Self-starter, creative, flexible, open to change, good judgment.
• Lead by example, detail-oriented, team player, responsive to supervision.
• Identify and interpret trends in financial data.
• Know and apply banking/compliance guidelines.

Responsibilities

• Coach and develop tellers and promote a sales/service culture.
• Collaborate with Branch Manager to administer the lobby and office.
• Ensure efficient, compliant operation of the teller department.
• Complete management reports as required.

Skills

Customer service

Willingness to serve

Leadership

Analytical skills

Attention to detail

Teamwork

Communication

Problem solving

Education

High School diploma

Tools

MS Office

SharePoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lead Teller - Covington

Full Time Level I Covington, GA, US

JOB DESCRIPTION

Employer Department

Job title Exemption status

Supervised by

Branch Manager/Retail Service Manager

Job Summary

The Teller is the primary contact for most customers who enter the bank. How the teller interacts with customers will, to a significant degree, determine the image of the bank. The teller is responsible for demonstrating exceptional customer interaction while efficiently and accurately completing customer transactions. The Teller is also responsible for demonstrating an accurate knowledge of the bank's products and services. The Teller will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in action, words and deeds.

In addition, the Lead Teller is responsible for coaching and developing tellers, maintaining a sales and service culture within the office, collaborating with the Branch Manager / Assistant Branch Manager in the administration of the office lobby and ensuring strict adherence to regulations. The Lead Teller directs the efficient and smooth operation of the teller department and will also complete certain management reports.

Skills, Knowledge, Talents

Education

High School graduate with equivalent work and skill experience.

Prior Experience

One-year prior work experience in the same or related position preferred.

Required Skills and Knowledge

• Must have a basic knowledge of the bank's products and services.
• Must have a willingness to serve.
• Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
• Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
• Project a professional image by adhering to guidelines in the employee handbook.
• Must be able to collect, research, and analyze information skillfully.
• Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
• Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.
• Must be able to identify and interpret trends in financial data.
• Must have a working knowledge of compliance guidelines for the bank and the industry.

Vallant Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Vallantsupports a diverse work force and welcomes all qualified applicants. It is the policy of Vallant Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.