Lead Teller & Team Coach — Customer Banking Excellence

Vallant Financial, Inc.; Covington (GA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Vallant Bank is hiring a Lead Teller in Covington, GA. The role focuses on guiding tellers, delivering excellent customer service, and driving sales while ensuring accurate transactions and adherence to policies. The Lead Teller collaborates with the Branch Manager to maintain lobby operations and regulatory compliance.

The position requires a high school diploma, prior banking exposure, and strong communication, leadership, and analytical skills to support the branch's service goals.

Qualifications

• Basic knowledge of the bank's products and services.
• Willingness to serve customers.
• Working knowledge of Microsoft Office and SharePoint.
• Must handle basic math and banking reconciliations.
• Present a professional image per employee handbook.
• Ability to collect, research, and analyze information.
• Self-starter, creative, flexible, open to change, good judgment.
• Lead by example, detail-oriented, team player, responsive to supervision.
• Identify and interpret trends in financial data.
• Know and apply banking/compliance guidelines.

Responsibilities

• Coach and develop tellers and promote a sales/service culture.
• Collaborate with Branch Manager to administer the lobby and office.
• Ensure efficient, compliant operation of the teller department.
• Complete management reports as required.

Skills

Customer service

Willingness to serve

Leadership

Analytical skills

Attention to detail

Teamwork

Communication

Problem solving

Education

High School diploma

Tools

MS Office

SharePoint

Job description

Vallant Bank is hiring a Lead Teller in Covington, GA. The role focuses on guiding tellers, delivering excellent customer service, and driving sales while ensuring accurate transactions and adherence to policies. The Lead Teller collaborates with the Branch Manager to maintain lobby operations and regulatory compliance.

The position requires a high school diploma, prior banking exposure, and strong communication, leadership, and analytical skills to support the branch's service goals.