Lead Teller & Compliance Trainer

Central Bank; Osage Beach (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Bank is seeking a teller with responsibilities that include assisting fellow tellers, maintaining cash and vault balances, and providing a full range of teller services. This role emphasizes policy adherence, customer service, and cross-selling opportunities across branches.

Training and on-the-job coaching are part of the daily routine. You'll work with the accounting department, stay compliant with BSA/Reg CC and security standards, and support branch operations and loan-related tasks

Responsibilities

• Provide on-the-job training for tellers on an as-needed basis. Monitor tellers to ensure compliance with bank's policies and procedures.
• Assist tellers in locating cash discrepancies; manage unusual window transactions and answer difficult customer questions.
• Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, travelers checks, cashier's checks, money orders, stop payments, transfers, and direct deposits.
• Maintain teller offage database. Monitor employees to ensure job functions are completed such as ATM's mail, night drop, vault tickets, balancing bonds and traveler's checks, and coin shipments from the FED.
• Maintain auditing reports for GL's and C/F's.
• Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed. Count, receive and disburse cash and handle mutilated and bait currency.
• Verify and balance assigned cash drawer daily. Maintain cash over and short record. Identify cash offages and cash drawer variances.
• Prepare forms for Bank Secrecy Act (BSA) requirements, obtaining documentation from customers and non-customers.
• Acquire and maintain knowledge of compliance and regulatory issues related to teller and customer service areas (BSA, Reg CC, E, DD, P).
• Acquire understanding of security procedures.
• Provide exemplary customer service in person and by telephone; listen to customers with a friendly, professional attitude.
• Cross-sell bank products and services; participate in STEP program and coach staff in sales campaigns.
• Work with branch shipments; coordinate with loan operations, FMSI scheduling, BRCP; may be assigned vault/ATM balancing and new account duties; may train at other locations.

Job description

Central Bank is seeking a teller with responsibilities that include assisting fellow tellers, maintaining cash and vault balances, and providing a full range of teller services. This role emphasizes policy adherence, customer service, and cross-selling opportunities across branches.

Training and on-the-job coaching are part of the daily routine. You'll work with the accounting department, stay compliant with BSA/Reg CC and security standards, and support branch operations and loan-related tasks