Lead Teller & Customer Experience Coach

KeyBank; Newcastle (WA); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Newcastle, WA is seeking a Lead Teller to be a resource for client servicing, resolve complex issues, and coach other tellers in a busy branch. You will manage day-to-day teller scheduling, staffing, and ensure branch regulatory and security compliance.

The role requires 3+ years of client relationship and cash handling experience, strong Windows PC skills, and proven leadership. You will promote banking products, support financial wellness conversations, and participate in morning

Qualifications

• 3+ years demonstrated client relationship skills
• 3+ years cash handling experience
• Proficient with Windows-based PC applications
• Demonstrated ability to lead, motivate, and foster teamwork
• Strong organizational skills managing multiple tasks

Responsibilities

• Embodies a strong client experience culture in branch
• Coach tellers to ensure accurate teller functions
• Identify and resolve complex client servicing issues
• Transition clients to Banker for financial wellness discussions
• Assist clients in achieving financial goals with tools and education
• Manage teller scheduling, staffing, and regulatory compliance

Skills

Client relationships

Cash handling

Windows PC skills

Team leadership

Sales aptitude

Regulatory compliance

Education

High School Diploma

GED

Tools

Windows-based applications

Job description

KeyBank in Newcastle, WA is seeking a Lead Teller to be a resource for client servicing, resolve complex issues, and coach other tellers in a busy branch. You will manage day-to-day teller scheduling, staffing, and ensure branch regulatory and security compliance.

The role requires 3+ years of client relationship and cash handling experience, strong Windows PC skills, and proven leadership. You will promote banking products, support financial wellness conversations, and participate in morning