Lead Teller Pay Starting at HR+ DOE

North Shore Bank; Green Bay (WI); On-site; USD 54,443,000 - 71,635,000; Full time

Job summary

North Shore Bank in Wisconsin is seeking a Lead Teller to coordinate the fixed activities of the branch and support daily operations. You will handle teller functions, assist customers, and actively cross-sell bank products and services.

In the absence of the Branch Manager, you may assume supervising duties to maintain service quality. The position requires a customer-focused approach, strong communication, and the ability to resolve issues efficiently.

Qualifications

• Experience in retail banking preferred.
• Strong customer service and communication skills.

Responsibilities

• Coordinate the fixed activities of the Branch.
• Perform office and administrative duties and actively cross-sell bank products and services.
• Assist and supervise staff in the absence of the Branch Manager.
• Ensure professional customer service and prompt teller functions.
• Adhere to bank policies and procedures and resolve inquiries.

Job description

JOB REQUIREMENTS: Lead Teller - Pay Starting at $19/HR+ DOE LinkedIn Twitter Email Message Share Job Location 1838 Cardinal Ln, Suamico,

Wisconsin

Tracking Code 6466 Position Type Full-Time/Regular North Shore

Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. And it\'s our employees that make the difference. With offices located throughout eastern Wisconsin and northern Illinois, we offer a work culture that has been recognized as a Top Workplace thirteen times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank isn\'t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place.

SUMMARY: Responsible for the coordination of the fixed activities of the Branch. Performs office and administrative duties, resolves problems and actively cross-sells bank products and services. Supports and demonstrates the customer service standards set by North Shore Bank. Acts in a supervisory capacity in the absence of the Branch Manager. Some Lead Tellers are assigned as Area Lead Tellers; staff in these roles are assigned a number of branch locations to support.

ESSENTIAL DUTIES AND RESPONSIBILITIES North Shore Bank\'s Position Descriptions are intended to describe only the major responsibilities of the job. You may be expected to perform other duties specified by your manager. Everyone is expected to contribute whatever efforts necessary to operate efficiently and effectively to insure the success of North Shore Bank.

Operations: In coordination with Branch Manager, disseminates all operational changes/updates to branch personnel through staff meetings. Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions. Ensures adherence to NSB customer service standards with both internal and external customers. Answers questions from prospects or customers and maintains good customer relations; direct customers to proper employees for answers to more complex problems and inquiries.

Handles complex and non-routine inquiries by tellers and customers concerning bank policy and operating procedures; researches and solves\...

Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law.