Lead Teller: Branch Operations & Customer Service

North Shore Bank; Green Bay (WI); On-site; USD 21,593 - 30,754; Full time

Job summary

North Shore Bank in Green Bay, WI is seeking a Lead Teller to coordinate branch activities, perform administrative duties, and actively cross-sell bank products. You may act in a supervisory capacity when the Branch Manager is unavailable, and some Lead Tellers serve as Area Lead Tellers across multiple locations.

The position emphasizes delivering professional customer service, supporting branch operations, and ensuring adherence to service standards.

Responsibilities

• Coordinate with Branch Manager to disseminate operational updates to branch staff.
• Assist customers with teller transactions in a courteous, efficient manner.
• Maintain NSB customer service standards in all interactions.
• Address customer questions and route complex issues to appropriate staff.
• Handle non-routine inquiries by researching and resolving policy-related questions.
• Assist in other duties as assigned by the manager.

Job description

North Shore Bank in Green Bay, WI is seeking a Lead Teller to coordinate branch activities, perform administrative duties, and actively cross-sell bank products. You may act in a supervisory capacity when the Branch Manager is unavailable, and some Lead Tellers serve as Area Lead Tellers across multiple locations.

The position emphasizes delivering professional customer service, supporting branch operations, and ensuring adherence to service standards.