Lead Teller & Branch Operations Leader

North Shore Bank; Town of Germantown (WI); On-site; USD 22,000 - 31,000; Full time

Job summary

North Shore Bank is seeking a Lead Teller at our Germantown, WI location. The starting pay is $19+ per hour, DOE, with responsibilities including coordinating teller operations and providing high-quality customer service.

This role may involve supervising staff in the Branch Manager's absence and opportunities to cross-sell bank products. The position is full-time and located at our Mequon/Germantown area offices, with a focus on community banking and high-touch service that North Shore Bank is

Qualifications

• Lead Teller responsibilities include directing teller operations and ensuring accuracy in cash handling.
• Ability to supervise staff in the absence of the Branch Manager.
• Proven ability to cross-sell bank products and services to customers.

Responsibilities

• Coordinate fixed branch activities and support operations with Branch Manager.
• Serve customers in a professional, courteous and efficient manner.
• Ensure adherence to customer service standards and bank policies.
• Resolve complex inquiries and direct customers to appropriate specialists.

Skills

Customer service

Cross-selling

Staff supervision

Job description

North Shore Bank is seeking a Lead Teller at our Germantown, WI location. The starting pay is $19+ per hour, DOE, with responsibilities including coordinating teller operations and providing high-quality customer service.

This role may involve supervising staff in the Branch Manager's absence and opportunities to cross-sell bank products. The position is full-time and located at our Mequon/Germantown area offices, with a focus on community banking and high-touch service that North Shore Bank is