Lead Teller Pay Starting at DOE

North Shore Bank; Town of Germantown (WI); On-site; USD 22,000 - 31,000; Full time

Job summary

North Shore Bank is seeking a Lead Teller at our Germantown, WI location. The starting pay is $19+ per hour, DOE, with responsibilities including coordinating teller operations and providing high-quality customer service.

This role may involve supervising staff in the Branch Manager's absence and opportunities to cross-sell bank products. The position is full-time and located at our Mequon/Germantown area offices, with a focus on community banking and high-touch service that North Shore Bank is

Qualifications

• Lead Teller responsibilities include directing teller operations and ensuring accuracy in cash handling.
• Ability to supervise staff in the absence of the Branch Manager.
• Proven ability to cross-sell bank products and services to customers.

Responsibilities

• Coordinate fixed branch activities and support operations with Branch Manager.
• Serve customers in a professional, courteous and efficient manner.
• Ensure adherence to customer service standards and bank policies.
• Resolve complex inquiries and direct customers to appropriate specialists.

Skills

Customer service

Cross-selling

Staff supervision

Job description

JOB REQUIREMENTS:

Lead Teller - Pay Starting at $19+ DOE LinkedIn

Twitter Email Message Share Job Location N112 W15780 Mequon Rd,

Germantown, Wisconsin, United States Tracking Code 6411 Position Type

Full-Time/Regular North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. And it's our employees that make the difference. With offices located throughout eastern Wisconsin and northern Illinois, we offer a work culture that has been recognized as a Top Workplace thirteen times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank isn't publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place.

SUMMARY:

Responsible for the coordination of the fixed activities of the Branch.Performs office and administrative duties, resolves problems and actively cross-sells bank products and services.Supports and demonstrates the customer service standards set by North Shore Bank.Acts in a supervisory capacity in the absence of the Branch Manager. Some Lead Tellers are assigned as Area Lead Tellers; staff in these roles are assigned a number of branch locations to support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

North Shore Bank's Position Descriptions are intended to describe only the major responsibilities of the job. You may be expected to perform other duties specified by your manager. Everyone is expected to contribute whatever efforts necessary to operate efficiently and effectively to insure the success of North Shore Bank. Operations In coordination with Branch Manager, disseminates all operational changes/updates to branch personnel through staff meetings. Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions.Ensures adherence to NSB customer service standards with both internal and external customers. Answers questions from prospects or customers and maintains good customer relations; direct customers to proper employees for answers to more complex problems and inquiries. Handles complex and non-routine inquiries by tellers and customers concerning bank policy and operating procedures; researches and solves...

Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law. ****