Lead Teller PAY Starting AT HR+ DOE

North Shore Bank; City of Pewaukee (WI); On-site; USD 26,000 - 32,000; Full time

Job summary

North Shore Bank is seeking a Lead Teller at our Pewaukee, Wisconsin location. The role oversees fixed branch activities and performs office duties while supporting customers with high-touch service and cross-selling bank products.

In the absence of the Branch Manager, you may assume supervisory responsibilities and coordinate staff across tasks. The position emphasizes professional customer interactions, adherence to service standards, and efficient teller operations to help the branch run

Qualifications

• Experience in customer service and branch operations.
• Ability to supervise staff in the absence of the Branch Manager.
• Familiarity with teller routines and cash handling procedures.

Responsibilities

• Coordinate branch activities and perform office duties as assigned.
• Maintain professional customer service and handle teller functions promptly.
• Ensure adherence to customer service standards and direct customers to the right staff.

Skills

Customer service

Supervisory

Cash handling

Job description

JOB REQUIREMENTS:

Lead Teller - PAY STARTING AT $19/HR+ DOE

Job Location Pewaukee, Wisconsin Tracking

Code 6455

Position Type Full-Time/Regular

About North Shore Bank

North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. And it's our employees that make the difference. With offices located throughout eastern Wisconsin and northern Illinois, we offer a work culture that has been recognized as a Top Workplace thirteen times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank isn't publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place.

SUMMARY:

Responsible for the coordination of the fixed activities of the Branch. Performs office and administrative duties, resolves problems and actively cross-sells bank products and services. Supports and demonstrates the customer service standards set by North Shore Bank. Acts in a supervisory capacity in the absence of the Branch Manager. Some Lead Tellers are assigned as Area Lead Tellers; staff in these roles are assigned a number of branch locations to support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Position Descriptions are intended to describe only the major responsibilities of the job. You may be expected to perform other duties specified by your manager. Everyone is expected to contribute whatever efforts necessary to operate efficiently and effectively to insure the success of North Shore Bank.
• Operations: In coordination with Branch Manager, disseminates all operational changes/updates to branch personnel through staff meetings. Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions.
• Ensures adherence to NSB customer service standards with both internal and external customers. Answers questions from prospects or customers and maintains good customer relations; direct customers to proper employees for answers to more complex problems and inquiries.
• Handles complex and non-routine inquiries by tellers and customers concerning bank policy and operating procedures; researches and solves customer's problems,… For full info follow application link.

Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law.