Lead Teller & Branch Operations Leader

Langley Federal Credit Union; Bear Branch (IN); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Educational Assistance

Student Loan Repayment

Career Growth Opportunities

Paid Vacation

13 Paid Holidays

Floating Holidays

Paid Sick Time

401K with company match

ROTH IRA option

Disability insurance

Life Insurance

Flexible Health Care/Dependent Care

Job summary

Langley Federal Credit Union in Hampton, VA is seeking a Full Time Head Teller to supervise the teller line and oversee branch cash operations, ensuring impeccable service for Langley members.

The role emphasizes coaching staff, driving branch results, and maintaining compliance with policies and regulations. A bachelor’s degree and senior teller experience are required, with flexibility to work at multiple Langley locations.

Qualifications

• Bachelor’s degree in a related field and four years of experience in a financial institution or equivalent.
• Two years of senior teller experience required.
• Face-to-face customer service or sales experience with cash handling.

Responsibilities

• Oversees teller line operations and supervises Tellers and Senior Tellers.
• Manages cash operations and adherence to policies and regulatory requirements.
• Provide ongoing coaching to staff to develop product knowledge and service delivery.
• Drive branch results and support a sales and service culture.
• Coordinate cross-department communication and ensure accurate processing of transactions.

Skills

Customer service

Cash handling

Leadership

Coaching

Sales experience

Education

Bachelor's degree in a related field

Job description

Langley Federal Credit Union in Hampton, VA is seeking a Full Time Head Teller to supervise the teller line and oversee branch cash operations, ensuring impeccable service for Langley members.

The role emphasizes coaching staff, driving branch results, and maintaining compliance with policies and regulations. A bachelor’s degree and senior teller experience are required, with flexibility to work at multiple Langley locations.