Lead Teller & Branch Operations Leader

Delta Community Credit Union; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

401(k) Plan with Company Match

Paid Time Off

Life Insurance and Disability

Job summary

Delta Community Credit Union in Vinings, Atlanta is hiring an Assistant Head Teller to oversee teller operations, cash handling, and customer service excellence. The role includes daily balancing, audits, and supervision in a fast-paced onsite branch environment.

Ideal candidates will have 2+ years teller experience, strong math and leadership abilities, and proficiency with Word/Excel. Weekend hours and occasional extended days are required as part of branch operations.

Qualifications

• High school diploma or equivalent.
• 2+ years teller or cash handling experience.
• 1+ years customer service and/or sales experience.
• 1+ years’ credit union or financial services industry experience.
• Ability to perform mathematical calculations and work accurately with numbers.
• Strong leadership, problem solving, technical, analytical, mathematical, organization, decision making and administrative skills.
• Be capable of handling multiple tasks simultaneously.
• Comfortable working with little to no supervision in fast-paced environment.
• Proficient in Microsoft Word, Excel and other bank related applications that are critical to our operation.
• Sit/stand approximately 8 hours a day.
• Willing to work on weekends, extended hours during the week, attend meetings and training after normal hours of branch operations.
• Must be able to lift/carry push up to 50 pounds.
• Must be flexible in relieving multiple branch offices.
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.

Responsibilities

• Cash Shipments/Cash Receiving and recordings.
• Order and balance negotiable instruments.
• Responsible for overrides and check approvals when necessary.
• Order and balance card stock in absence of Head Teller.
• Electronically Scan checks to Federal Reserve Bank for collection (Check 21).
• Perform and enforce dual control functions.
• Perform audits according to Delta Community’s policies & guidelines.
• Daily ATM and Night depository balancing.
• Process teller duties, deposits, withdrawals, payments and balancing.
• Process Shared Branching deposits, withdrawals, loan payments and mortgage payments.
• Manage and follow forecast budget for ordering branch supplies in absence of Head Teller.
• Operate Cash Dispense Machines and Cash Recycling Machines.
• Create a connection and develop rapport with members’ to uncover products and solutions that benefit them.
• Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier.
• Identify member needs by recommending products and services.
• Possess good written and oral communication skills.
• Must have excellent interpersonal skills.
• Must have the ability to uncover referral opportunities and provide strong leadership skills.

Skills

Customer service

Sales experience

Leadership

Mathematical skills

MS Excel

Education

High school diploma or equivalent

Bachelor’s Degree in Business or related field

Job description

Delta Community Credit Union in Vinings, Atlanta is hiring an Assistant Head Teller to oversee teller operations, cash handling, and customer service excellence. The role includes daily balancing, audits, and supervision in a fast-paced onsite branch environment.

Ideal candidates will have 2+ years teller experience, strong math and leadership abilities, and proficiency with Word/Excel. Weekend hours and occasional extended days are required as part of branch operations.