Lead Teller & Branch Client Solutions Coach

KeyBank; City of Syracuse (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller in Syracuse, NY to serve as a trusted advisor, resolving complex client issues and guiding tellers in daily operations. You will transition clients to bankers for deeper financial conversations and support branch staff on service standards and regulatory compliance.

The role emphasizes coaching, scheduling, and maintaining accuracy in cash handling while promoting financial wellness through product knowledge and customer education.

Qualifications

• High school diploma or GED or equivalent business experience.
• Minimum 3 years of demonstrated superior client relationship skills.
• Minimum 3 years of experience in cash handling.
• Notary license preferred.

Responsibilities

• Embodies a strong client experience culture in an in-person branch.
• Coaches tellers to ensure accurate processing and service quality.
• Identifies and resolves complex client servicing issues and opportunities for financial wellness.
• Maintains branch operations, scheduling, and regulatory compliance.

Skills

Client relationships

Cash handling

PC skills

Leadership

Organization

Time management

Sales skills

Financial education

Education

High School Diploma or GED

Business experience

Notary license (preferred)

Tools

Windows

Calculator

Job description

KeyBank is seeking a Lead Teller in Syracuse, NY to serve as a trusted advisor, resolving complex client issues and guiding tellers in daily operations. You will transition clients to bankers for deeper financial conversations and support branch staff on service standards and regulatory compliance.

The role emphasizes coaching, scheduling, and maintaining accuracy in cash handling while promoting financial wellness through product knowledge and customer education.