Lead Teller & Branch Client Experience Leader

KeyCorp; Gorham (ME); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Gorham, ME is seeking a Lead Teller who serves as a resource for complex client servicing, coaching tellers, and guiding customers toward a banker for deeper financial wellness. You will manage teller scheduling, ensure regulatory compliance, maintain product knowledge, and support onboarding of new tellers in the branch.

This in-branch role emphasizes service quality, teamwork, and operational accuracy, with a strong commitment to helping clients advance in their financial journey.

Qualifications

• High school diploma or GED required.
• Minimum 3+ years of client relationship experience.
• Proven cash handling experience and accuracy.
• Ability to lead, motivate, and foster teamwork.

Responsibilities

• Lead teller in branch, coaching tellers for service quality.
• Identify and resolve complex client service issues.
• Transition clients to bankers for financial wellness conversations.
• Manage day-to-day teller line operations and scheduling.

Skills

Client relationships

Cash handling

Leadership

Sales & service

Education

High School Diploma/GED

Tools

Windows PC

Calculator

Job description

KeyBank in Gorham, ME is seeking a Lead Teller who serves as a resource for complex client servicing, coaching tellers, and guiding customers toward a banker for deeper financial wellness. You will manage teller scheduling, ensure regulatory compliance, maintain product knowledge, and support onboarding of new tellers in the branch.

This in-branch role emphasizes service quality, teamwork, and operational accuracy, with a strong commitment to helping clients advance in their financial journey.