Lead Teller & Client Experience Champion

KeyBank; West Springfield (MA); On-site; USD 45,000 - 55,000; Full time

Job summary

KeyBank in West Springfield, MA is seeking a Lead Teller to be a resource for complex client servicing and to coach tellers in a branch setting. You will manage day-to-day teller scheduling, supervise operations, and ensure adherence to regulatory, security and audit controls.

In this role you will observe client conversations for financial wellness opportunities, transition clients to bankers, and promote bank products to help clients achieve their financial goals. Saturday work may be required.

Qualifications

• 3+ years demonstrated superior client relationship skills.
• 3+ years experience in cash handling.
• Strong ability to lead, motivate, and foster teamwork.
• Knowledge of branch operations and regulatory requirements.
• Notary license preferred.

Responsibilities

• Embodies a strong client experience culture in branch and with teammates.
• Coach tellers to ensure efficient, accurate teller functions.
• Identify and resolve complex client servicing issues.
• Transition clients to bankers for financial wellness conversations.
• Manage teller line scheduling and branch operational standards.
• Promote products/services to clients and meet sales targets.
• Assist in onboarding and training new tellers.
• Comply with policies, security, and audit controls.

Skills

Client relationships

Cash handling

Leadership

Team coaching

Regulatory compliance

Education

High School Diploma / GED

Tools

Windows PC

Calculator

Job description

KeyBank in West Springfield, MA is seeking a Lead Teller to be a resource for complex client servicing and to coach tellers in a branch setting. You will manage day-to-day teller scheduling, supervise operations, and ensure adherence to regulatory, security and audit controls.

In this role you will observe client conversations for financial wellness opportunities, transition clients to bankers, and promote bank products to help clients achieve their financial goals. Saturday work may be required.