Lead Teller & Branch Coach: Elevate Client Experience

KeyCorp; Arlington (NY); On-site; USD 53,726,000 - 71,635,000; Full time

Job summary

KeyBank in Poughkeepsie, NY is seeking a Lead Teller who will be a resource for resolving client servicing issues, coaching tellers, and ensuring smooth daily branch operations. You will identify financial wellness opportunities and transition clients to a Banker for deeper conversations.

The role emphasizes maintaining compliance with regulatory and audit controls, managing scheduling, observing branch standards, and delivering distinctive service that supports clients' financial goals.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Proficiency with Windows-based software and calculator.
• Ability to lead, motivate, and foster teamwork.

Responsibilities

• Lead teller in a branch, coaching tellers for accurate transactions.
• Identify and resolve complex client servicing issues.
• Balance cash drawer within guidelines and ensure regulatory compliance.
• Coordinate teller scheduling and onboarding of new staff.

Skills

Client relationships

Sales & service

Cash handling

Team leadership

Time management

Regulatory compliance

Education

High School Diploma / GED

Tools

Windows PC

Calculator

Job description

KeyBank in Poughkeepsie, NY is seeking a Lead Teller who will be a resource for resolving client servicing issues, coaching tellers, and ensuring smooth daily branch operations. You will identify financial wellness opportunities and transition clients to a Banker for deeper conversations.

The role emphasizes maintaining compliance with regulatory and audit controls, managing scheduling, observing branch standards, and delivering distinctive service that supports clients' financial goals.