Lead Teller & Branch Client Advocate

KeyCorp; Columbus (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp is seeking a Lead Teller in our branch to act as a resource for complex client servicing issues and to guide tellers toward high-quality service. You will manage daily teller operations, schedule staff, and observe branch standards while promoting financial wellness conversations.

The role requires a High School Diploma or GED and 3+ years of cash handling and client-relations experience, along with basic PC skills. Weekend shifts may be required to support branch needs.

Qualifications

• 3+ years demonstrated superior client relationship skills.
• 3+ years experience in cash handling.
• Proficient with Windows-based PCs and basic calculator.

Responsibilities

• Embodies a strong client experience culture, being present with every client and teammate.
• Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers.
• Acts as a resource to identify and resolve more complex client servicing issues.
• Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions to a Banker.
• Assists clients in achieving their financial goals through use of financial wellness tools.
• Work on Saturdays as directed by management.

Skills

Client relationships

Cash handling

Leadership

Team coaching

Sales skills

Time management

Education

High school diploma or GED

Tools

Windows PC

Calculator

Job description

KeyCorp is seeking a Lead Teller in our branch to act as a resource for complex client servicing issues and to guide tellers toward high-quality service. You will manage daily teller operations, schedule staff, and observe branch standards while promoting financial wellness conversations.

The role requires a High School Diploma or GED and 3+ years of cash handling and client-relations experience, along with basic PC skills. Weekend shifts may be required to support branch needs.