Lead Teller: Bilingual Customer Experience Leader

Fairygodboss; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) with company match

Paid holidays and vacation

Job summary

PNC seeks a Lead Teller at the Cameron Road Branch in Austin, TX. In-office role emphasizing customer financial wellbeing and loyalty, mentoring tellers and identifying banking opportunities. Bilingual Spanish preferred; role involves coaching, lobby engagement, and using technology to serve customers.

Candidates should have 1+ years of relevant experience; no degree required. PNC emphasizes inclusion, compliance, and career development within an in-office environment.

Qualifications

• Roles at this level typically require related experience or product knowledge.
• Typically requires 1+ years of related experience.
• No Degree is acceptable per job description.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience and identify banking opportunities.
• Educates customers on alternatives and leverages technology to manage financial interactions.
• Performs lobby engagement to connect with customers and position products.
• Assists Branch Manager with performance management and new hire processes.
• Ensures daily operations and transactions are completed accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC seeks a Lead Teller at the Cameron Road Branch in Austin, TX. In-office role emphasizing customer financial wellbeing and loyalty, mentoring tellers and identifying banking opportunities. Bilingual Spanish preferred; role involves coaching, lobby engagement, and using technology to serve customers.

Candidates should have 1+ years of relevant experience; no degree required. PNC emphasizes inclusion, compliance, and career development within an in-office environment.