Bilingual Lead Teller: Elevate Branch Customer Experience

PNC; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

Life insurance

Disability protection

401(k) with PNC match

Paid holidays

Vacation days

Educational assistance

Job summary

PNC Lead Teller position based in Houston, TX, in the bank's retail organization. The role emphasizes coaching tellers, delivering exceptional customer experiences, and guiding customers through financial options. Bilingual Spanish is required to serve a diverse customer base.

Ideal candidates have 1+ years of related experience and no degree is required. This in-office role participates in daily branch operations and customer engagement, with opportunities for professional growth within PNC.

Qualifications

• No university degree required; related experience acceptable.
• 1+ years of related experience.
• Bilingual Spanish is required for this role.

Responsibilities

• Lead tellers by example to deliver a unique customer experience and educate customers on financial options.
• Identify opportunities and refer to branch staff as appropriate.
• Engage customers in the lobby and position PNC products to meet customer needs using available tools and resources.
• Support the Branch Manager in performance management and new hire selection processes.
• Ensure daily teller operations and maintenance transactions are completed accurately and efficiently.

Skills

Bilingual Spanish

Customer Service

Banking

Attention to Detail

Education

No Degree

Job description

PNC Lead Teller position based in Houston, TX, in the bank's retail organization. The role emphasizes coaching tellers, delivering exceptional customer experiences, and guiding customers through financial options. Bilingual Spanish is required to serve a diverse customer base.

Ideal candidates have 1+ years of related experience and no degree is required. This in-office role participates in daily branch operations and customer engagement, with opportunities for professional growth within PNC.