Lead Technician

Rmcresortmanagement; Hilton Head Island (SC); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k)

Life Insurance

Competitive Salary ($25–$30 hourly)

Paid Time Off

Employee Discounts

Job summary

RMC Resort Management on Hilton Head Island seeks a Lead Technician to keep vacation homes guest-ready by delivering fast, high-quality maintenance outcomes. You’ll lead daily work of maintenance technicians and field staff, turning requests into a clear plan.

From triaging work orders to coordinating vendors and after-hours response, you’ll ensure safety, reliability, and timely turnovers across multiple properties, while providing exceptional guest experiences and hands-on leadership.

Qualifications

• Lead maintenance professional responsible for delivering high-quality maintenance outcomes.
• Lead daily work of maintenance technicians and field staff.
• Coordinate after-hours response and vendor coordination as needed.

Responsibilities

• Review, triage, and assign work orders by safety, urgency, guest impact, and property availability.
• Schedule repairs around inspections, cleaning, and same-day turnovers.
• Equip technicians with property details, materials, and firm completion targets.
• Track open work orders and verify work is completed correctly and on time.
• Escalate staffing needs, repeat failures, delays, and major concerns to management.
• Join a rotating on-call schedule and coordinate after-hours response.

Job description

Our Story, Your Stage

RMC Resort Management is where excellence in property management has been our hallmark for over 30 years. As a locally owned and independent resort management company headquartered on the beautiful Hilton Head Island, we pride ourselves on delivering innovative management services, passionate leadership, and unparalleled value to our clients.

Our solid reputation, built over decades of proven success, stands as a testament to our commitment to quality and client satisfaction. At RMC Resort Management, our unique management structure and hands-on executive business model ensure that your property receives constant, personalized attention from the most experienced and qualified professionals in the industry.

With RMC, you benefit from a comprehensive approach that guarantees no excuses, only results. Trust us to enhance the value and appeal of your resort property with the meticulous care and dedication that only a local expert with a long-standing presence in the community can provide.

Your Mission

As Lead Technition, you’ll keep our vacation homes guest-ready by driving fast, high-quality Maintenance outcomes when timing is tight and expectations are high. You’ll lead the daily work of maintenance technicians and assigned field staff, turning incoming requests into a clear, winning plan.

Key responsibilities include:

• Review, triage, and assign work orders by safety, urgency, guest impact, and property availability
• Schedule repairs around inspections, cleaning, and same-day turnovers
• Equip technicians with property details, materials, and firm completion targets
• Track open work orders and verify work is completed correctly and on time
• Act as the go-to for complex fixes and urgent issues; coordinate vendors as needed
• Escalate staffing needs, repeat failures, delays, and major concerns to management
• Join a rotating on-call schedule and coordinate after-hours response

A Day in Motion

Your morning kicks off by scanning the Maintenance board and spotting the handful of items that could derail a guest arrival. You map the day around check-ins, check-outs, inspections, and cleaning windows—then keep momentum as priorities shift.

Midday, you’re bouncing between properties, jumping in on the tricky jobs that need sharp troubleshooting and polished workmanship. When a vendor’s timing changes, you pivot quickly so the guest experience stays seamless.

By afternoon, you’re checking progress across active work orders, closing out details, and lining up what must be ready before the next turnover. If you’re on call, you stay ready to coordinate an after-hours response that keeps every home safe, functional, and show-ready.

Rewards That Matter

• Medical, Dental, and Vision coverage
• 401(k)
• Life Insurance
• Competitive Salary ($25–$30 hourly)
• Paid Time Off
• Employee Discounts