Lead Technician

ServiceMaster Clean of Fraser Valley; Augusta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in emergency property restoration is seeking dedicated project technicians to join their team. This role emphasizes a 'One Team' mentality, where you will assist in restoration work on both residential and commercial jobsites. You will be responsible for ensuring customer satisfaction while maintaining high standards of cleanliness and organization. The company fosters a culture of growth and service, offering opportunities for advancement and a supportive environment. If you are passionate about helping others and thrive in a fast-paced setting, this is the perfect opportunity for you to make a difference in people's lives during challenging times.

Benefits

Bonus based on performance

Company parties

Free uniforms

Opportunity for advancement

Paid time off

Online Mobile Courses

Flexible Scheduling

Paid Training for Career Advancement

Opportunity to Help People in Times of Need

Aggressive Competitive Wages

Qualifications

• IICRC WRT Certification required for lead technician roles.
• Minimum of two years experience in restoration or related fields.

Responsibilities

• Manage customer satisfaction and represent the brand effectively.
• Perform all aspects of production processes and maintain equipment.

Skills

Customer Satisfaction Management

Restoration Processes

Vehicle and Equipment Maintenance

Communication Skills

Multitasking

Education

IICRC WRT Certification

Experience in Restoration Industry

Tools

Restoration Equipment

Job description

Benefits:

• Bonus based on performance
• Company parties
• Free uniforms
• Opportunity for advancement
• Paid time off

Perks:

• Online Mobile Courses
• Flexible Scheduling
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need
• Aggressive Competitive Wages

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a ‘One Team’ mentality, you will perform services as assigned while following PuroClean production guidelines. Working to ensure all customer needs are met in a kind and sympathetic way, our project technicians assist their teams and supervisors with all aspects of restoration work on residential and commercial jobsites, as well as maintain vehicles, equipment, and assets of the business. Our technicians take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities:

• Managing Customer Satisfaction and representing the brand
• Effectively perform all aspects of the production processes
• Regular Vehicle and equipment maintenance and organization
• Working with your direct supervisor to ensure team is unified and efficient
• Following all uniform and policy guidelines in line with the Brand Identity Guide
• Always leaving jobsites with a clean and orderly appearance
• Developing production expertise through providing services
• Maintaining cleanliness of products and equipment to the highest standard
• Ensure clear communication with office staff, immediate supervisor and fellow technicians

Qualifications:

• IICRC WRT Certification is Required for lead technician
• Willingness for continued learning and growth
• Minimum of two years experience in the restoration industry or related field
• Attention to details in organization, cleanliness and care for facility, assets and equipment
• Aptitude with record keeping, recording information and communicating ‘the message’
• Awareness and respect for safety, using care are caution with teammates and customers
• Strength with multitasking and handling deadlines
• Ability to lift at least 50 lbs. and comfortable on your feet for prolonged periods of time