Lead Technical Writer: AI & API Documentation

Salesforce; California City (CA); On-site; USD 117,000 - 194,000; Full time

Job summary

Salesforce is seeking a technical writer to craft API content, reference guides, and user-focused documentation for a technical audience. You will collaborate with developers and other writers, ensuring content aligns with standards and supports global users.

The role emphasizes ability to understand complex subjects, learn new technologies quickly, and contribute to high-quality documentation across Informatica-related materials within Salesforce’s AI initiatives.

Qualifications

• 4+ years of technical writing experience.
• Proven ability to craft technical, user and administrator-focused content.
• Experience with source control software and code samples.
• Familiar with Windows, Linux, IBM i and z/OS is a plus.

Responsibilities

• Assess, plan, and deliver API content, reference guides, release notes, and how-to content.
• Collaborate with teams to scope and build documentation for features.
• Learn and apply style, language, and structure standards.

Skills

Technical writing

Documentation writing

Source control

Code samples

OS familiarity

Jira

Confluence

DITA

Oxygen

CMS

Communication skills

Learning agility

Technical degree

AI writing strategies

Education

Technical degree

Tools

Jira

Confluence

DITA

Oxygen

CMS

Job description

Salesforce is seeking a technical writer to craft API content, reference guides, and user-focused documentation for a technical audience. You will collaborate with developers and other writers, ensuring content aligns with standards and supports global users.

The role emphasizes ability to understand complex subjects, learn new technologies quickly, and contribute to high-quality documentation across Informatica-related materials within Salesforce’s AI initiatives.