Technical Writing Lead — API & Developer Docs

Salesforce, Inc.; Redwood City, Northern (CA, KY); Hybrid; USD 117,000 - 178,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Paid parental leave

Stock purchase plan

Job summary

Salesforce, Inc. is seeking a technical writer to craft comprehensive API content and user-focused documentation for Informatica customers.

You will collaborate with developers and fellow writers to deliver accurate, accessible guides, release notes, and how-to content while applying style and structure standards. The role requires a technical degree and 4+ years of experience, with strong communication and the ability to learn new technologies quickly.

Qualifications

• 4+ years of technical writing experience.
• Proven ability in crafting technical, user and administrator-focused content.
• Experience with source control software.
• Ability to read, understand, and build short code samples in a variety of programming languages.
• Experience with Windows, Linux, and IBM i and z/OS operating systems a plus.
• Experience with DITA, Oxygen, content management systems, source control systems, Jira, and Confluence.
• Superb communication and interpersonal skills.
• Ability to quickly learn new sophisticated technologies.
• A related technical degree required.
• Understand strategies for writing for LLMs and using generative AI to enhance work.

Responsibilities

• Assess the need for, plan, and deliver a range of documentation for Informatica customers, including API content, reference guides, conceptual content, release notes, and how-to/task-based content.
• Collaborate with team members to help scope and build documentation for the features they cover.
• Learn and apply style, language, and structure standards.

Skills

Technical writing

API documentation

Code samples understanding

Source control

Communication

Learning quickly

Education

Technical degree

Tools

DITA

Oxygen

CMS

Jira

Confluence

Windows

Linux

IBM i

z/OS

Source control software

Job description

Salesforce, Inc. is seeking a technical writer to craft comprehensive API content and user-focused documentation for Informatica customers.

You will collaborate with developers and fellow writers to deliver accurate, accessible guides, release notes, and how-to content while applying style and structure standards. The role requires a technical degree and 4+ years of experience, with strong communication and the ability to learn new technologies quickly.