Technical Writing Lead

Salesforce; California City (CA); On-site; USD 117,000 - 194,000; Full time

Job summary

Salesforce is seeking a technical writer to craft API content, reference guides, and user-focused documentation for a technical audience. You will collaborate with developers and other writers, ensuring content aligns with standards and supports global users.

The role emphasizes ability to understand complex subjects, learn new technologies quickly, and contribute to high-quality documentation across Informatica-related materials within Salesforce’s AI initiatives.

Qualifications

• 4+ years of technical writing experience.
• Proven ability to craft technical, user and administrator-focused content.
• Experience with source control software and code samples.
• Familiar with Windows, Linux, IBM i and z/OS is a plus.

Responsibilities

• Assess, plan, and deliver API content, reference guides, release notes, and how-to content.
• Collaborate with teams to scope and build documentation for features.
• Learn and apply style, language, and structure standards.

Skills

Technical writing

Documentation writing

Source control

Code samples

OS familiarity

Jira

Confluence

DITA

Oxygen

CMS

Communication skills

Learning agility

Technical degree

AI writing strategies

Education

Technical degree

Tools

Jira

Confluence

DITA

Oxygen

CMS

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We’re looking for a technical writer who becomes comfortable with both the “technical” and “writer” aspects of the job. The ideal candidate is passionate about crafting comprehensive, accurate, approachable content for a technical audience that helps users understand and connect with sophisticated technical subjects. You enjoy digging into what your audience needs to know to succeed, and collaborating closely with internal developers, and working with other writers to build phenomenal content!

At Informatica, a Salesforce Company, our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world. We seek innovative thinkers who believe in the power of data to drive meaningful change.

Your Impact

• Assess the need for, plan, and deliver a range of documentation for Informatica customers, including API content, reference guides, conceptual content, release notes, and how-to/task-based content
• Collaborate with team members to help scope and build documentation for the features they cover
• Learn and apply style, language, and structure standards

Required Skills

• 4 + years of technical writing experience
• Proven ability in crafting technical, user and administrator-focused content
• Experience with source control software
• Ability to read, understand, and build short code samples in a variety of programming languages
• Experience with Windows, Linux, and IBM i and z/OS operating systems a plus
• Experience with DITA, Oxygen, content management systems, source control systems, Jira, and Confluence
• Superb communication and interpersonal skills
• Ability to quickly learn new sophisticated technologies
• A related technical degree required
• Understand strategies for writing for LLMs and using generative AI to enhance work

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $140,900 - $193,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.