Lead Technical Support Engineer (Hybrid)

AVEVA SOFTWARE BRASIL LTDA.

Lake Forest (CA)

Hybrid

USD 90,000 - 130,000

Full time

5 days ago

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Benefits offered by this job

Flex work hours

PTO 20–25 days

Volunteering days

Parental leave

Well-being support

Medical

Dental

Vision

401K

Job summary

AVEVA SOFTWARE BRASIL LTDA. is seeking a Technical Support Engineer to ensure AVEVA Premium and Elite customers receive world-class technical support. You will handle inquiries via phone, email, and chat, addressing issues from installation to product application and compatibility.

You will troubleshoot software, document customer information, and contribute to product quality programs. Senior staff tackle highly complex issues and may join an on-call rotation with additional compensation.

Qualifications

Degree in CS/CE/EE.
8+ years in similar roles.
Experience with Windows OS.
Experience with Visual Studio and Python or C#.
Experience with SQL Server database.
Industrial automation knowledge: PLCs, HMI, OPC DA/UA, MQTT.
Experience with MES.

Responsibilities

Cover a phone queue during 8:00 AM–5:00 PM PT.
Reproduce issues and document resolutions in CRM.
Participate in AVEVA World and other events.
Serve as technical lead to junior staff.
Create knowledge notes and deliver web sessions.
Willingness to travel domestically and internationally; may be on-call with extra pay.