Technical Support Engineer

AVEVA; Scottsdale (AZ); Hybrid; USD 57,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

AVEVA is seeking a Tech Support Engineer II to join the hybrid team in the US. You will resolve complex technical issues remotely or on-site, mentor peers, and lead initiatives to improve support processes while helping customers maximize software value.

Onboarding will cover product ramp-up, environments, and AVEVA culture. Expect collaboration with Sales, Product, and Services to drive outcomes for Fortune 100 customers.

Qualifications

• Proven ability to apply software troubleshooting theories, principles, and methodologies to complex issues and develop innovative solutions.
• Experience owning entire projects or processes, including driving improvements to systems, tools, or workflows that positively affect team performance.
• Strong analytical skills with the ability to communicate insights effectively.

Responsibilities

• Complete onboarding and product ramp-up to build familiarity with software portfolio and customer environments.
• Own and drive resolution of complex technical issues remotely or on-site as needed.
• Mentor and develop junior team members through knowledge sharing and training.
• Teach customers how to maximize software value through public training classes.
• Analyze support data and trends to drive proactive solutions.
• Join customer meetings to provide technical advice and escalation leadership.
• Collaborate cross-functionally to improve customer experience.
• Take ownership of projects or processes to enhance team performance.
• Continuously deepen technical expertise across AVEVA portfolio.

Skills

Software troubleshooting

Project ownership

Analytical skills

Job description

Salary Range:

$56,600.00 - $115,000.00

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.

Job Title:

Tech Support Engineer II

Location:

Houston, TX and Scottsdale, AZ

Employment Type:

Full-Time

Work Type:

Hybrid* (minimum of 3 days a week in office)

*Due to hybrid requirements, only candidates within a commutable distance (50-mile radius of the posted location) will be considered. Relocation is not provided.

This position is not eligible for visa sponsorship now or in the future.

Overview

If you are looking to elevate your career at the intersection of industry, technology, and client-facing excellence, the Technical Support Engineer II role at AVEVA offers a compelling opportunity to make a meaningful impact.

As a member of the Technical Support Team, our mission is to serve our customers with best-in-class quality and speed to achieve their business outcomes while developing internal talent for the future of AVEVA. In this role, you willleverageyour experience to drive resolution of complex technical challenges for our broad customerbase—including Fortune 100companies—while mentoring peers and contributing to continuous improvement of our support operations.

As a Technical Support Engineer II, you will:

• Complete a structured onboarding and product ramp-up program to build deep familiarity with our software portfolio, customer environments, and company culture through classroom training, customer interactions, facility visits, and hands‑on experience.

• Own and drive resolution of complex technical issues for customers remotely (phone, email, web) and on‑site as needed, serving as a trusted technical advisor for their environments.

• Mentor and develop junior team members through knowledge sharing, case collaboration, and serving as an internal instructor or job trainer.

• Teach customers how to maximize the value of our software as an instructor for public training classes.

• Analyze customer support data and trends, communicating insights effectively to account teams and customers to drive proactive solutions.

• Join customer meetings alongside other functions (Sales, Product, Services) toprovidetechnical advice, guidance, andescalationleadership.

• Collaborate cross‑functionally with Product, R&D, and Services teams to deliver and continuously improvethe customerexperience.

• Take ownership of projects or processes within the support organization,identifyingand implementing improvements that enhance team performance and customer outcomes.

• Continuously deepen your technicalexpertiseacross the AVEVA software portfolio and related industry technologies.

What We’re Looking For

• Proven ability to apply software troubleshooting theories, principles, and methodologies to complex issues and develop innovative solutions.

• Experience owning entire projects or processes, including driving improvements to systems, tools, or workflows that positively affect team performance.

• Strong analytical skills with the