Lead Technical Procedure Writer - Ops Improvement

Golden 1 Credit Union; Sacramento (CA); Hybrid; USD 70,000 - 76,000; Full time

Job summary

Golden 1 Credit Union is seeking a Technical Procedure Writer to transform complex business processes and regulatory requirements into clear, actionable documentation. You will manage multiple projects in a fast-paced environment, collaborating with stakeholders across operations and compliance to improve efficiency and service quality.

The role requires a bachelor’s degree in English, Communications, or technical writing and 5+ years of procedural documentation experience in financial services,

Qualifications

• Bachelor’s degree in English, Communications, Technical Writing, or related field is required.
• 5+ years in writing procedural documentation, preferably in the financial services industry.

Responsibilities

• Makes strategic decisions related to content sets, user experience, quality, and training.
• Acts as a subject matter expert for procedural writing and banking processes.
• Independently determines documentation structure, standards, and content to support organizational objectives and regulatory compliance.
• Influences operational efficiency, regulatory compliance, and the quality of service across Golden 1 (Operation, Member Service Contact Center, Compliance, and Retail).
• Exercises discretion and independent judgment in interpreting complex regulatory requirements and translating them into actionable documentation.
• Leads documentation projects from inception to completion with minimal supervision, including developing project plans, setting priorities, and resolving complex issues.
• Develops and maintains relationships with subject matter experts, supervisors, managers, and senior leaders.
• Develops, writes, and revises assigned procedures for clarity, conciseness, consistency, and accuracy.
• Obtains required background information through research and interviews with business process owners, managers, supervisors, and frontline staff.
• Translates complex, non-standardized process information into easily understandable procedural content for multiple audiences.
• Creates and edits screenshots, process flow diagrams, and other visual aids, as required.
• Submits draft documentation to peers and writing manager for further review or edits.
• Effectively and independently manages review processes, communications, and required resources for assigned projects.
• Tracks and updates procedures for compliance and audit findings, regulatory changes, and internal process or policy updates, as required by business units.
• Assesses and incorporates any system-wide changes that impact documentation.
• Assists in implementing approved procedures by coordinating the distribution of documents to staff and responding to any questions that may arise.
• Maintains complete and accurate project status reporting for assigned projects and deliverables.
• Obtains and maintains a thorough knowledge of credit union policies and procedures, products and services, systems, and software, as needed.
• Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Maintains ongoing professional development.
• Participates in ad hoc project teams.
• Performs other duties as assigned.

Skills

Procedural writing

Education

Bachelor’s degree in English/Communications/Technical Writing

Job description

Golden 1 Credit Union is seeking a Technical Procedure Writer to transform complex business processes and regulatory requirements into clear, actionable documentation. You will manage multiple projects in a fast-paced environment, collaborating with stakeholders across operations and compliance to improve efficiency and service quality.

The role requires a bachelor’s degree in English, Communications, or technical writing and 5+ years of procedural documentation experience in financial services,