Operations Continuous Improvement - Technical Procedure Writer

Golden 1 Credit Union; Sacramento (CA); Hybrid; USD 70,000 - 76,000; Full time

Job summary

Golden 1 Credit Union is seeking a Technical Procedure Writer to transform complex business processes and regulatory requirements into clear, actionable documentation. You will manage multiple projects in a fast-paced environment, collaborating with stakeholders across operations and compliance to improve efficiency and service quality.

The role requires a bachelor’s degree in English, Communications, or technical writing and 5+ years of procedural documentation experience in financial services,

Qualifications

• Bachelor’s degree in English, Communications, Technical Writing, or related field is required.
• 5+ years in writing procedural documentation, preferably in the financial services industry.

Responsibilities

• Makes strategic decisions related to content sets, user experience, quality, and training.
• Acts as a subject matter expert for procedural writing and banking processes.
• Independently determines documentation structure, standards, and content to support organizational objectives and regulatory compliance.
• Influences operational efficiency, regulatory compliance, and the quality of service across Golden 1 (Operation, Member Service Contact Center, Compliance, and Retail).
• Exercises discretion and independent judgment in interpreting complex regulatory requirements and translating them into actionable documentation.
• Leads documentation projects from inception to completion with minimal supervision, including developing project plans, setting priorities, and resolving complex issues.
• Develops and maintains relationships with subject matter experts, supervisors, managers, and senior leaders.
• Develops, writes, and revises assigned procedures for clarity, conciseness, consistency, and accuracy.
• Obtains required background information through research and interviews with business process owners, managers, supervisors, and frontline staff.
• Translates complex, non-standardized process information into easily understandable procedural content for multiple audiences.
• Creates and edits screenshots, process flow diagrams, and other visual aids, as required.
• Submits draft documentation to peers and writing manager for further review or edits.
• Effectively and independently manages review processes, communications, and required resources for assigned projects.
• Tracks and updates procedures for compliance and audit findings, regulatory changes, and internal process or policy updates, as required by business units.
• Assesses and incorporates any system-wide changes that impact documentation.
• Assists in implementing approved procedures by coordinating the distribution of documents to staff and responding to any questions that may arise.
• Maintains complete and accurate project status reporting for assigned projects and deliverables.
• Obtains and maintains a thorough knowledge of credit union policies and procedures, products and services, systems, and software, as needed.
• Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Maintains ongoing professional development.
• Participates in ad hoc project teams.
• Performs other duties as assigned.

Skills

Procedural writing

Education

Bachelor’s degree in English/Communications/Technical Writing

Job description

Job Title: Technical Procedure Writer

Status: Exempt

Reports to: Manager - Technical Writers

Department: Operations Continuous Improvement

Job Code: 11801

Pay Range: $70,400.00 - $76,000.00 Annually

Location: Hybrid in Sacramento, CA

Who We Are

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of "people helping people." We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

Who You Are

You are a strategic and analytical procedural documentation professional who excels at transforming complex business processes and regulatory requirements into clear, actionable guidance. You thrive in a fast-paced environment, independently managing multiple projects while influencing operational efficiency, compliance, and service quality across the organization. You are skilled at collaborating with stakeholders at all levels, conducting thorough research, exercising sound judgment, and delivering accurate, user-focused documentation that supports business objectives and regulatory compliance.

What You'll Do

• Makes strategic decisions related to content sets, user experience, quality, and training.


• Acts as a subject matter expert for procedural writing and/or credit union and banking processes.


• Independently determines documentation structure, standards, and content to support organizational objectives and regulatory compliance.


• Influences operational efficiency, regulatory compliance, and the quality of service across Golden 1 (Operation, Member Service Contact Center, Compliance, and Retail).


• Exercises discretion and independent judgment in interpreting complex regulatory requirements and translating them into actionable documentation.


• Leads documentation projects from inception to completion with minimal supervision, including developing project plans, setting priorities, and resolving complex issues.


• Develops and maintains relationships with subject matter experts, supervisors, managers, and senior leaders.


• Develops, writes, and revises assigned procedures for clarity, conciseness, consistency, and accuracy.


• Obtains required background information through research and interviews with business process owners, managers, supervisors, and frontline staff.


• Translates complex, non-standardized process information into easily understandable procedural content for multiple audiences.


• Creates and edits screenshots, process flow diagrams, and other visual aids, as required.


• Submits draft documentation to peers and writing manager for further review or edits.


• Effectively and independently manages review processes, communications, and required resources for assigned projects.


• Tracks and updates procedures for compliance and audit findings, regulatory changes, and internal process or policy updates, as required by business units.


• Assesses and incorporates any system-wide changes that impact documentation.


• Assists in implementing approved procedures by coordinating the distribution of documents to staff and responding to any questions that may arise.


• Maintains complete and accurate project status reporting for assigned projects and deliverables.


• Obtains and maintains a thorough knowledge of credit union policies and procedures, products and services, systems, and software, as needed.


• Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.


• Maintains ongoing professional development.


• Participates in ad hoc project teams.


• Performs other duties as assigned.

Qualifications And Preferences

• Bachelor’s Degree in English, Communications, Technical Writing, or related field. required


• 5+ years in writing procedural documentation, preferably in the financial services industry. preferred

Why Join Us

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Disclaimer/Intent And Function Of Job Descriptions

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.