Hybrid Procedural Documentation Lead, Operations Improvement

Golden 1; Sacramento (CA); Hybrid; USD 70,000 - 76,000; Full time

Job summary

Golden 1 Credit Union is seeking a Technical Procedure Writer who can transform complex banking processes into clear procedures. The role reports to the Manager - Technical Writers in the Operations Continuous Improvement department.

Hybrid work in Sacramento, CA offers a balance of collaboration and focused writing time. The ideal candidate has a Bachelor’s degree in English/communications-related field and 5+ years of procedural documentation experience within financial services, with strong

Qualifications

• Bachelor’s Degree in English, Communications, Technical Writing, or related field is required.
• 5+ years in writing procedural documentation, preferably in the financial services industry.

Responsibilities

• Makes strategic decisions related to content sets, user experience, quality, and training.
• Acts as a subject matter expert for procedural writing and banking processes.
• Independently determines documentation structure, standards, and content to support regulatory compliance.
• Influences operational efficiency, regulatory compliance, and service quality across Golden 1.
• Translates complex regulatory requirements into actionable documentation.
• Leads documentation projects from inception to completion with minimal supervision.
• Develops and maintains relationships with subject matter experts and senior leaders.
• Writes and revises procedures for clarity, conciseness, consistency, and accuracy.
• Obtains background information through research and interviews with process owners and staff.
• Translates information into easily understandable procedural content for multiple audiences.
• Creates and edits screenshots and process flow diagrams as required.
• Manages review processes and resources for assigned projects.
• Tracks procedures for compliance and audit findings and updates.

Skills

Procedural writing

Education

Bachelor’s Degree in English/Communications/Technical Writing

Job description

Golden 1 Credit Union is seeking a Technical Procedure Writer who can transform complex banking processes into clear procedures. The role reports to the Manager - Technical Writers in the Operations Continuous Improvement department.

Hybrid work in Sacramento, CA offers a balance of collaboration and focused writing time. The ideal candidate has a Bachelor’s degree in English/communications-related field and 5+ years of procedural documentation experience within financial services, with strong